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About the Role

Serve as the primary contact for all guests throughout their stay, effectively and efficiently checking guests in and out of the hotel.

Responsibilities

• Operate the front desk according to standard operating procedures and with exceptional guest service.
• Operate the reservation system, check-in and checkout system and credit card system accurately, following all safety and security procedures.
• Check registration (folio) cards for completeness, accuracy, and legibility.
• Maintain an accurate cash sheet and balance the cash drawer.
• Operate the switchboard, disperse calls, and take guest messages and faxes with accuracy, noting the date and time.
• Repeat messages back to the caller to ensure accuracy.
• Use the message light to inform guests of waiting messages.
• Know and respond to emergency procedures.
• Do not say a guest’s room number out loud.
• Be knowledgeable of hotel promotions, room rates, and amenities.
• Be knowledgeable of the building's physical makeup, exterior, and interior.
• Know the location of nearby shopping, convenience stores, and gas stations.
• Complete daily reports, audits, and correspondences as required.
• Keep the lobby and office area clean at all times.
• Set wake-up calls as dictated by the shift.
• Prepare the room status sheet for housekeeping and update them on available rooms.
• Take and confirm credit cards for validity and acceptability.
• Lock and secure the area when leaving the front desk.
• Create incident reports for guest injuries/issues when required.
• Answer all calls within three rings in a scripted manner.
• Take and record reservations with accuracy and confirm as requested.
• Resolve guest complaints.
• Maintain regular attendance, punctuality, and observe prescribed work, break, and meal periods.
• Maintain high standards of personal appearance and grooming, including compliance with the dress code.
• Perform any other duties as requested by a supervisor.

Requirements

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to speak English fluently.
• Ability to interpret and perform basic computer and POS system functions.
• Adhere to safety and security procedures.
• Stand more than 2/3 of the time.
• Lift up to 15 lbs.
• Push / pull up to 10 pounds.

Skills

• Quality of work
• Accuracy
• Thoroughness
• Monitoring own work
• Providing excellent service
• Productivity
• Meeting productivity standards
• Efficient work production
• Customer service skills
• Responding to service requests
• Providing high-quality service
• Soliciting customer feedback
• Initiative
• Asking for and offering help
• Including appropriate people in decision-making
• Accountability
• Taking responsibility for actions
• Working independently
• Task completion
• Follow-up

Location

• New York, New York

Work Type

• Full-time

Experience Level

• Three to six months related experience and/or training

Education Level

• One year certificate from college or technical school
• Equivalent combination of education and experience

Salary/Compensations

• $22/hr

Benefits

• Medical
• Dental
• Vision
• PTO
• 401(k) matching
• Wellness support
• Life and disability coverage
• Savings accounts
• Tuition aid
• Travel and lodging perks

About the Company

• Stonebridge is committed to equal employment opportunities.
• All Stonebridge openings are projected to close within 30 days of the original posting date.

Equal Opportunity

• We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition.
• All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination.
• Reasonable accommodations will be made for disabled team members.
• Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.
• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.