Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025! Daikin Applied is seeking a Service Coordinator for our newest District Service Office in Austin. You will have the ability to make an impact and shape your career with a company that is passionate about growth. The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Responsibilities

Work with Technician Supervisor, Operations, and District Manager in scheduling and dispatching of technicians for jobs (Startups/repairs, warranty, maintenance)
Respond to customer inquiries and route questions of technical nature to the appropriate resource
Track time and attendance for technicians
Coordinate job startups and maintain communication with the customer regarding scheduling for the startup and follow-up on jobs in progress/completed
Invoice and bill customers
Assist in performing local office AP/AR functions and follow up with customer to ensure that payment has been received
Coordinate warranty administration process, parts orders, and track shipments
Answer telephones and greet customers while maintaining professional and courteous customer contact
Assist new hires in the completion of their new hire paperwork, complete employer required sections of forms (I-9) and ensure that it is sent to Human Resources on the new employee’s first day of employment
Maintain OSHA logs
Enter all information and maintain information into Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes
Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job
Gather local prevailing wage rate and complete sending hours worked by Technicians on those PW jobs to Human Resources
Provide initial notification of Workers Compensation claims to insurance carrier

Requirements

High School Diploma or GED required
2+ years of related experience in mechanical, electrical, or plumbing service field strongly preferred
Bachelor’s degree may be considered in lieu of work experience
Experience working with HVAC Technicians (preferred)
Experience with Astea and/or any other service tracking software
Proficient knowledge of Microsoft Office Suite

Location

Austin, TX

Work Type

In-Office
Full-time

Experience Level

2+ years

Education Level

High School Diploma or GED
Bachelor's degree

Salary/Compensations

$24.00 - $40.00 per hour

Benefits

Multiple medical insurance plan options + dental and vision insurance
401K retirement plan with employer match
Paid time off and company paid holidays
Paid sick time in accordance with the federal, state and local law
Tuition Reimbursement after 6 months of continuous service

About the Company

Daikin Applied is the world's largest HVAC company.
Named by Forbes as one of America's Best-In-State Employers 2025.
Passionate about growth.
Believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.
Innovation and excellence drive our every endeavor.