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About the Role

Supervises and coordinates all outbound shipping activities to ensure customer orders are picked, staged, verified, and shipped accurately, securely, and on time. Provides direct hands-on support to the warehouse team, safeguards against fraudulent or unauthorized pickups, and partners cross-functionally to drive on-time end-of-month order releases and shipments.

Responsibilities

• Leads team to process and oversee outbound shipments for customer delivery, ensuring orders are picked, packed, staged, verified, and released accurately and on schedule.
• Works closely with customers and internal teams to understand and meet specific customer shipping requirements, routing guides, labeling, documentation, and delivery windows.
• Enforces shipping and verification procedures with a high level of attention to detail to confirm carrier, order, and pickup authenticity, preventing fraudulent or unauthorized pickups.
• Verifies driver identification, purchase order/BOL, seal integrity, and pickup authorization against approved documentation before releasing any shipment.
• Provides direct hands-on support to the warehouse team through active forklift operation, maintaining a valid forklift certification and modeling safe material-handling practices.
• Partners with Quality, Operations, and Customer Service to build and drive a clear action plan for end-of-month order releases and shipping, ensuring monthly targets are met.
• Coordinates daily shipping priorities, dock scheduling, and carrier appointments to maximize on-time delivery and dock efficiency.
• Reviews and confirms shipping documentation, including bills of lading, packing lists, ASNs, and customer-specific paperwork for accuracy and compliance.
• Ensures compliance with company SOPs (including shipping procedures), FDA/cGMP, DOT, and customer requirements for all outbound freight.
• Supervises, schedules, trains, and develops shipping personnel; sets priorities and reassigns work to meet the shipping schedule.
• Monitors and reports shipping KPIs (on-time shipment, accuracy, dock-to-stock, and month-end release performance) and recommends corrective actions.
• Maintains a clean, organized, and safe shipping and staging area, ensuring adherence to 5S, safety, and housekeeping standards.
• Investigates and resolves shipping discrepancies, damages, and customer complaints, and drives root-cause corrective actions.
• Coordinates with Planning, Inventory Control, and Customer Service on order status, changes, and delivery commitments.
• Supports physical inventory, cycle counts, and inventory accuracy for finished goods staged for shipment, as needed.
• Performs other duties as assigned.

Requirements

• High School diploma required; college degree preferred.
• Minimum of 2 years of shipping, warehouse, or distribution experience.
• Minimum of 1 year in a supervisory or lead role.
• Valid forklift certification required (or ability to obtain and maintain certification).
• Demonstrated hands-on forklift proficiency.

Skills

• Working knowledge of shipping documentation, carrier requirements, BOLs, and customer routing guides.
• Familiarity with FDA/cGMP, DOT, and quality/safety compliance in a manufacturing or distribution environment.
• Strong attention to detail with the ability to enforce security and verification procedures consistently.
• Good logic, mathematic, and writing skills.
• Well organized and capable of working under pressure.
• Capable of setting priorities and re-arranging same to meet the shipping schedule.
• Proficient with ERP/WMS systems (e.g., QAD).
• Proficient with Microsoft Excel and Outlook.

Location

• North America

Work Type

• Full-time

Experience Level

• 2+ years of shipping, warehouse, or distribution experience
• 1+ year in a supervisory or lead role

Education Level

• High School diploma
• College degree preferred

About the Company

• KDC is a network of best-in-class custom formulators and manufacturers of color cosmetics, skincare, haircare, bath & body, fragrance, deodorant, home, health, industrial, and auto care products.
• KDC delivers high-touch innovation, operational excellence, and speed to market to well-known and emerging beauty, personal, and specialty companies from coast to coast.
• KDC has its head office in Longueuil, Québec.
• KDC has 10 operating facilities located throughout North America.
• The company employs nearly 4,800 talented and dedicated employees in North America.

Equal Opportunity

• KDC-ONE is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability or any other characteristic protected by law.
• Employment with KDC-ONE Company is at-will, meaning that either the employee or KDC-ONE Company may terminate employment at any time, or for any reason consistent with applicable state or federal law.
• KDC-One requires the successful completion of a drug and/or alcohol test as a condition of employment.