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About the Role

Customer Service Officers support Harvard Protection in providing best-in-class security and life safety services. Personnel are responsible for professional customer-focused security and life safety services for people and property.

Responsibilities

• Maintain a professional demeanor while aiding customers, employees, visitors, and guests
• Maintain a visible presence in the facility / building assigned
• Monitor the environment, with the ability to detect suspicious and unsafe activity
• Become familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests
• Greet customers, visitors, staff, tenants, guests in a professional manner always
• Answer questions and assist guests and employees in a customer focused, supportive manner
• Answer all phones in a professional manner
• Permit authorized persons to enter property and monitor entrances and exits
• Know the facility / building policies and procedures, and enforce them within the required limits
• Perform required patrols of designated areas on foot or in vehicle
• Observe departing personnel to protect against the theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements
• Follow established emergency action planning and procedures
• Monitor alarms and systems, as required
• Prepare reports on accidents, incidents, and suspicious activities, as directed

Requirements

• State or municipality mandated security officer licenses
• Minimum High School Diploma, GED or the equivalent
• Must have reliable means of communication and transportation
• Must have a security guard license or be able to obtain one within an acceptable period
• Strong interpersonal communication skills and friendly, professional demeanor
• Neat and professional appearance
• Computer skills and be able to demonstrate the ability to effectively operate and manage security and communication devices.
• Write routine correspondence, to include log entries and incident reporting
• Previous contract security, law enforcement, military, customer service experience helpful

Skills

• Interpersonal communication
• Customer service
• Computer skills
• Security monitoring
• Report writing

Location

• Onsite

Work Type

• Full-time

Experience Level

• Entry Level
• Some experience helpful

Education Level

• High School Diploma or GED

Salary/Compensations

• $18.30/HR

Benefits

• Health & welfare
• Dental
• Vision
• Sick leave
• Vacation
• 401K enrollment

About the Company

• Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States.
• Maintains true to our long-standing belief, Employees First and Customer Service.
• Mission, Vision and Core Values of PEOPLE FIRST, SAFETY, TEAMWORK, CLIENT FOCUS, and ACCOUNTABILITY.
• Goals set the standard for the industry; to earn our customer’s trust, confidence, and business, through maintaining a safe and secure environment.
• Recognized by our customers and the industry as a dynamic, employee-centric organization that empowers our team to deliver leading edge service and solutions that creates value for our customers.

Equal Opportunity

• Harvard Protection Services is an Equal Opportunity Employer/M/F/Veteran/Disabilities