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About the Role

This position is responsible for ensuring timely delivery of goods to customer sites, reviewing orders for accuracy, and loading and unloading goods. The role involves driving Encore owned, leased, or rented vehicles and maintaining routes and schedules to meet customer expectations.

Responsibilities

• Drive Encore owned, leased, or rented vehicles including vans
• Maintain set routes and schedules as directed by their supervisor to meet customer expectations
• Loading and unloading of vehicles
• Review orders for accuracy during both delivery and pickup to ensure all items are accounted for
• Ensure contents are properly secured inside of truck to prevent breakage or damage to gear
• Obey all applicable traffic laws and drive according to the weather/road conditions
• Able to complete a manual and/or electronic log book, based on an assigned region
• Provide superior customer service and strive to exceed the needs and expectations of both internal and external customers
• Maintain a positive relationship with all clients through effective communication and interaction
• Assist with dispatching (as needed), which includes planning routes, making driver assignments, coordinating with venues and warehouse personnel and arranging for 3rd party transportation to support regional needs
• Assist warehouse team with other responsibilities to include: pulling, receiving, and transportation of equipment.
• Participate in annual physical inventory process.
• Perform quality control and equipment staging in warehouse as directed.
• Ensure all equipment is picked up and/or delivered on site.
• Works with the dispatcher to ensure vehicles are well maintained through scheduled service appointments as required
• Maintain good general overall appearance of the vehicles and ensure all vehicles are kept clean and free of debris
• Perform daily inspection on vehicle prior to route and ensure Driver Vehicle Inspection logs are performed before each trip
• Maintain and replenish all vehicle fluids as needed – e.g. wiper fluid, DEF, etc.
• Identify mechanical maintenance needs as they occur
• Report any vehicle damages or traffic violations to immediate supervisor in a timely manner
• Serve as a brand advocate and ambassador in every interaction.

Requirements

• Valid Driver’s License
• Clean driving record is preferred
• Basic Computer Skills
• Exceptional customer service skills.
• General knowledge of vehicle inspection and maintenance.
• General understanding of proper load securement.
• Proficient using GPS and other routing systems.
• Ability to drive or sit for long hours at a time.
• Good communication skills with internal and external customers.
• High degree of team work with customers, peers, and managers.
• Ability to use and understand automated routing software.
• General competencies skills in smartphone use.

Skills

• Driving
• Delivery
• Pick-up
• Customer Service
• Dispatching
• Route Planning
• Vehicle Maintenance
• GPS Navigation
• Routing Software
• Smartphone Use

Location

• Uxbridge, London

Work Type

• Full-time