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About the Role

This role is responsible for generating increased revenue across the business' customer base by driving new sales and maximizing revenues from existing customers. It also involves reviewing business development strategies and managing customers effectively, requiring a strong understanding of the e-gaming industry, markets, competitors, and consumers, with client management experience being essential.

Responsibilities

• Identify and target new business by utilising existing industry contacts, researching new markets, and creating dialogue with potential operators and stakeholders in the gaming industry.
• Liaise closely with the Games Team to ensure content is promoted to customers in an orderly and timely fashion, maximizing revenue and aligning with customer game launch strategies.
• Act as the contact point for operators, developing long term strategic relationships.
• Prioritize and engage prospects and customers, taking ownership of commercial negotiations and delivering results in line with the company's strategic vision.
• Provide ongoing support for the Product team to garner feedback from customers on the future product roadmap.
• Analyze market intelligence and carry out business development.
• Actively forecast and manage key account metrics.
• Ensure equilibrium between internal resource allocation and potential revenue generation.
• Manage the sales and onboarding cycles from negotiation to customer launch and beyond.
• Ensure the customer receives the best possible service at every stage of their lifetime with the company.

Requirements

• Demonstrate a clear knowledge of how to generate results in a complex commercial environment.
• Experience of sales and revenue generation in the gaming industry.
• Desire to build team / people management capabilities.
• Excellent account / customer management skills.
• Ability to think strategically particularly with regards to problem solving / issue management.
• Desire to be an integral part of a team looking to put the customer first.
• Be a contributing/positive influence on the team.
• Adhere to the team’s expectations, guidelines and conduct.
• Be a positive ambassador for the team in all interactions with the business and customers.
• Be open to ideas, listen to others and objectively consider others' ideas and opinions.
• Seek innovative ways to improve the team and the performance of the business unit.
• Take independent action by suggesting new ideas or potential innovative solutions to problems or new business opportunities.
• Demonstrate a passion for work, customers, the business, or the Gaming industry.
• Take ownership by dedicating the required time and energy to assignments and making sure no aspect of the work or task is left neglected.
• Accept responsibility for outcomes, whether positive or negative, and be willing to admit mistakes and refocus efforts.
• Support others by treating them with dignity, respect and fairness.
• Be 18 years of age or older.

Skills

• Sales
• Revenue Generation
• Client Management
• Account Management
• Strategic Thinking
• Problem Solving
• Issue Management
• Teamwork
• Innovation
• Proactiveness
• Passion
• Ownership
• Negotiation

Experience Level

• 3+ years’ experience within an account management / sales role within an e-gaming environment.

About the Company

• Games Global is committed to fostering a diverse and inclusive work environment.
• We are an equal opportunity employer and welcome applicants from all backgrounds, experiences, and communities.
• Our dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected across all our teams.
• Join us and be a part of an organisation that is truly committed to creating a level playing field for everyone.

Equal Opportunity

• We do not discriminate based on race, colour, religion, gender, sexual orientation, age, national origin, disability, neurodiversity or any other protected status.