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About the Role

This role is responsible for generating increased revenue across the company customer base by maximizing revenues from existing customers and reviewing business development opportunities. It requires an excellent understanding of the e-gaming industry, relevant markets, competitors, and customers, along with effective customer and team management capabilities.

Responsibilities

• Lead a team of SPMs/PMs to achieve and exceed revenue targets, sharing knowledge and developing operational plans.
• Be accountable for team performance and delivering personal targets.
• Monitor target progress, evaluate gaps, implement strategies to meet deadlines, and update internal stakeholders.
• Promote and champion company values across all interacting departments.
• Demonstrate a solid understanding of commercial implications in complex negotiations and execute them independently.
• Support the team with negotiations and ROI.
• Ensure ROI positivity through a deep understanding of customer businesses and the industry.
• Establish operational objectives/plans and delegate tasks for day-to-day operations management.
• Define strategic levers at operator, market, and group levels.
• Support the team in identifying and prioritizing strategic levers.
• Provide support to the Head of Commercial through management of assigned projects, team training, and aligning team targets with strategic direction.
• Track and provide feedback on strategy progress to the Head of Commercial.
• Educate internal stakeholders on product development direction.
• Maintain and build strong relationships with key contacts, including tier 1 customers and executive-level contacts.
• Develop relationships across operator functions such as marketing and product teams.
• Hold strategic meetings with operators to review and update on project delivery.
• Complete team performance reviews, provide support, and assist with team development.

Requirements

• Strong critical thinking with the ability to formulate action plans to mitigate risk/issues.
• Demonstrate clear knowledge of how to generate results in a complex commercial environment.
• Experience of upselling and revenue generation.
• Ability to manage and develop a target-driven, high-performing team.
• Ability to drive and deliver results in a fast-paced environment.
• Strong negotiation skills.
• Excellent customer management skills.
• Ability to think strategically, particularly with regards to problem-solving/issue management.
• Must be 18 years of age or older.

Skills

• Customer Management
• Team Management
• Negotiation
• Strategic Thinking
• Problem Solving
• Upselling
• Revenue Generation
• Commercial Acumen
• Agile Learning
• Adaptability
• Collaboration
• Resilience
• Creativity
• Curiosity

About the Company

• Games Global is committed to fostering a diverse and inclusive work environment.
• We are an equal opportunity employer and welcome applicants from all backgrounds, experiences, and communities.
• Our dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected across all our teams.
• Join us and be a part of an organisation that is truly committed to creating a level playing field for everyone.

Equal Opportunity

• We do not discriminate based on race, colour, religion, gender, sexual orientation, age, national origin, disability, neurodiversity or any other protected status.