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About the Role

Supervisors play a vital role in our team, consistently delivering exceptional customer service and crafting standout experiences. You’ll have a genuine passion for connecting with customers and a talent for bringing out the best in their team. As a Supervisor, you lead the charge in fostering a positive atmosphere on the shop floor, collaborating seamlessly with your colleagues to achieve shared goals, and cultivating an environment that encourages continuous development within your team.

Responsibilities

• Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement.
• Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations.
• Maintain a clean, visually appealing, and well-organized shop floor by ensuring displays follow guidelines and keeping shelves well-stocked.
• Support the store manager in achieving sales targets through team motivation and creative approaches to drive performance.
• Organise and contribute to in-store events, customer celebrations, and external outreach to enhance the customer experience.
• Provide training, feedback, and development for team members to improve their skills and support the recruitment and onboarding of new staff.
• Lead the store effectively in the absence of the store manager by ensuring smooth daily operations and maintaining high standards.
• Ensure health and safety standards are followed by maintaining a safe work environment and supporting overall store compliance.
• Seek opportunities for personal development through training sessions and coaching from management.

Requirements

• Natural leadership shines through as you handle conversations with finesse, set and manage expectations, and provide unwavering support to your team.
• Balancing the needs of the business while keeping team morale high is key.
• Maintain an open and friendly communication flow that significantly contributes to the team's success on the shop floor.

Skills

• Customer Service
• Management Skills
• Teamwork
• Communication

Location

• Bromley

Work Type

• Permanent
• Part Time

Experience Level

• Supervisor

Salary/Compensations

• £15.80 / hour

Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Complimentary spa treatment
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
• Enhanced paternity leave*
• 10% Employee Owned
• Access to employee-led Community Networks
• Tailored gender affirming care*

About the Company

• We are building a brand that represents the people of the world.
• We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
• As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts.