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About the Role
The Solutions Architect is a senior technical position that serves as a technical resource for sales efforts, providing direct technical support to sales executives and customers on complex sales opportunities. This role involves validating sales orders, enhancing service and product descriptions, and interfacing with operations and engineering teams.
Responsibilities
- Provide local/regional technical support to Sales Executives via direct customer interaction.
- Participate in customer meetings and lead technical discussions.
- Present Thrive solutions to various levels within a client’s organization, up to CIO level.
- Act as a trusted advisor to prospects and customers to solve business and technical challenges.
- Interface with internal teams, providing feedback on customer focus and concerns.
- Create documentation, including diagrams and technical specifics, to ensure solution completeness and supportability.
- Review sales pipelines with sales representatives and managers to prioritize focus areas.
- Participate in customer-focused seminars, tradeshows, events, presentations, technology roadmap reviews, and training.
- Stay updated on emerging technologies and products, including attaining certifications and participating in industry events.
- Provide ongoing product technical training to the Thrive direct sales organization and channel partners.
Requirements
- Experience working at a Managed/Cloud Service Provider in a Solutions Architect or comparable role.
- Experience collaborating with clients and working alongside the sales team.
- 5+ years of experience with the design and implementation of a broad range of infrastructure solutions.
- Excellent communication skills and customer service skills.
- Ability to articulate technical information and convey it to a broad audience.
Skills
- Microsoft 365
- Cyber Security Solutions (MDR/EDR/Vulnerability Scanning/Etc.)
- VMware/Hyper-V
- Windows / Linux
- Hybrid Cloud Services (Private, Azure, AWS, Google, etc.)
- Networking
- Disaster Recovery
- Backup Solutions
Experience Level
- Senior technical position
- 5+ years’ experience
About the Company
- Thrive delivers upon the promise of technology by enabling clients’ digital transformation journeys with best practices on an AI, cybersecurity, and cloud-focused NextGen managed services platform.
- Thrive’s culture is powered by diverse talent, big ideas, and a customer-first mindset.
- Thrive is built for people who want more than a weekday routine.
- Thrive is a rapidly expanding environment.