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About the Role

Support the day-to-day product and technical execution of next-generation customer experiences powered by generative and agentic AI. Translate the product roadmap into clear requirements and execution plans, partnering with engineering to keep delivery moving.

Responsibilities

• Translate the product roadmap into clear requirements and execution plans
• Partner with engineering to keep delivery moving
• Work closely with engineering and cross-functional partners across data science, design, and analytics
• Quickly ramp into the details of LLM-based systems and agentic workflows
• Maintain a strong focus on customer outcomes

Requirements

• Hands-on experience working on a technical or AI-enabled product

Skills

• Generative AI
• Agentic AI
• LLM-based systems
• Agentic workflows

Location

• Virtual
• Hybrid
• Onsite

Work Type

• Hybrid
• Onsite
• Virtual

Experience Level

• Senior Associate

Salary/Compensations

• Competitive base salaries
• Bonus incentives

Benefits

• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

About the Company

• Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty.
• Leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand.
• Culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
• Operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
• Offer powerful backing with comprehensive support for holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
• Colleagues' voices and ideas matter, their work makes an impact, and together, they will help define the future of American Express.

Equal Opportunity

• American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
• American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
• For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
• US Job Seekers - Click to view the “Know Your Rights poster.