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About the Role

The Quality and Service Specialist - Microbiology provides leadership for quality, service excellence, safety, and regulatory compliance programs within the Microbiology discipline. This role is responsible for developing and maintaining quality systems, supporting accreditation readiness, leading staff competency and technical validation activities, monitoring service performance, and promoting continuous quality improvement. The incumbent also supports patient safety investigations, participates in operational on-call coverage, contributes to discipline-specific research and quality projects, and champions a culture of safety and excellence in laboratory practice.

Responsibilities

Leads the development, implementation, and maintenance of the Microbiology Quality Plan.
Ensures compliance with accreditation, regulatory, and licensing requirements and laboratory best practices.
Leads staff competency programs and technical validation activities.
Monitors service quality, complaints, and feedback trends to support continuous improvement initiatives.
Leads laboratory safety initiatives, assessments, and compliance with workplace safety requirements.

Requirements

Minimum 5 years experience in Microbiology discipline.
Completion of a recognized Medical Laboratory Technologist program.
Proficiency with philosophy and practice of continuous quality improvement (CQI) and total quality management (TQM) techniques.
Computer proficiency with database management an asset.
Remain flexible to changing priorities and work volume.
CMLTO (College of Medical Laboratory Technologists of Ontario), required.
Demonstrated leadership and problem solving, required.
Well-developed interpersonal and communication skills demonstrating responsibility and leadership, required.
Well-developed written and verbal communication skills, required.
Basic knowledge of statistical methods, required.
Computer skills and familiarity with software applications such as Word and Excel, required.
Excellent presentation skills, required.
Change management experience, required.
Ability to be flexible, adaptable and perceptive, required.
Excellent organizational and time management skills, required.
Continuing education and skills acquisition by attending courses, seminars and conferences is required.
Membership and/or participation in professional clinical and quality associations is required.
Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.
All applications must be submitted before the closing date.
A Criminal Record Check may be required of the successful candidate.
UHN reserves the right to discontinue with the consideration of their application if any information provided is misleading, inaccurate or incorrect.

Skills

Quality management
Service excellence
Safety programs
Regulatory compliance
Accreditation readiness
Staff competency
Technical validation
Service performance monitoring
Continuous quality improvement
Patient safety investigations
Operational on-call coverage
Research and quality projects
Database management
Microsoft Word
Microsoft Excel
Presentation skills
Change management
Flexibility
Adaptability
Perceptiveness
Organizational skills
Time management skills
Interpersonal skills
Communication skills
Leadership
Problem solving
Statistical methods

Location

All Sites

Work Type

Permanent Full-Time

Experience Level

Minimum 5 years experience in Microbiology discipline

Education Level

Completion of a recognized Medical Laboratory Technologist program
CMLTO (College of Medical Laboratory Technologists of Ontario)

Salary/Compensations

CAD 48.02 - CAD 60.02 - hourly

Benefits

Competitive offer packages
Healthcare of Ontario Pension Plan (HOOPP)
Close access to Transit and UHN shuttle service
A flexible work environment
Opportunities for development and promotions within a large organization
Multiple corporate discounts (travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

About the Company

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital.
With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre.
As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care.
UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine.
UHN is a research hospital affiliated with the University of Toronto.
UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Equal Opportunity

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace.
Requests for accommodation can be made at any stage of the recruitment process.
Applicants need to make their requirements known.