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About the Role
The Associate Director of Academic Evaluation (ADAE) supports the effective operation of academic evaluation services by assisting in supervising and coordinating academic evaluators, overseeing daily workflow, and contributing to quality assurance. This role serves as a resource for academic policies, degree requirements, and transfer credit, facilitating communication and promoting consistency and efficiency.
Responsibilities
- Assists in supervising and coordinating the work of a group academic evaluators through workflow management, training, coaching, and performance support.
- Monitors evaluator caseloads, work queues, and service metrics; recommends adjustments to ensure timely processing and achievement of departmental goals.
- Provides guidance to evaluators regarding academic policies, transfer credit decisions, degree requirements, and procedural questions.
- Assists with the development, implementation, and maintenance of policies, procedures, training materials, and evaluation resources.
- Assists in coordination of onboarding, training, and professional development activities for academic evaluation staff.
- Serves as a point of contact for escalated student, faculty, and staff inquiries related to academic evaluation and degree completion matters.
- Collaborates with faculty, deans, and university offices regarding curriculum changes and academic evaluation processes.
- Participates in university committees, work groups, and cross-functional initiatives that support student success and institutional effectiveness as needed.
- Assists with accreditation reviews, audits, and compliance-related activities by providing subject matter expertise.
- Represents Excelsior University at professional meetings, conferences, and external partner discussions as appropriate.
Requirements
- Ability to manage multiple priorities, analyze complex information, meet deadlines, and maintain a high level of accuracy and attention to detail.
- Demonstrated integrity, professionalism, sound judgment, and commitment to excellent student service.
- Strong analytical, problem-solving, organizational, and decision-making skills.
- Excellent oral, written, and interpersonal communication skills.
- Ability to interpret and apply university policies and procedures consistently and effectively.
- Proficient computer skills, including experience with student information systems, reporting tools, and Microsoft Office applications, with a willingness to learn new technologies.
Skills
- Academic evaluation
- Academic records
- Degree auditing
- Transfer credit evaluation
- Registrar services
- Leadership
- Project management
- Team coordination
- Staff training
- Supervisory oversight
- Analytical skills
- Problem-solving skills
- Organizational skills
- Decision-making skills
- Communication skills
- Interpersonal skills
- Policy interpretation
- Policy application
- Student information systems
- Reporting tools
- Microsoft Office applications
Location
- Albany, NY
Work Type
- Full-time
- Hybrid
Experience Level
- 3-5 years of academic evaluation experience or equivalent experience in academic records, degree auditing, transfer credit evaluation, registrar services, or a related higher education function.
- Prior experience leading projects, coordinating teams, training staff, or providing supervisory oversight required.
- Formal supervisory experience preferred.
Education Level
- Master's degree from an accredited institution
Salary/Compensations
- $62,500.00 - $70,000.00
About the Company
- Excelsior University