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About the Role
The Associate Director of Records Management supports the operations of the Office of the Registrar by overseeing core academic records functions, ensuring regulatory compliance, maintaining data integrity, and providing high-quality service to students, faculty, and institutional partners. This role serves as a key administrative leader in academic records and academic policy implementation.
Responsibilities
- Provides training, guidance, and supervision to Records Management staff
- Support performance evaluations, workflow distribution, and professional development
- Oversee the accuracy, maintenance, and security of academic records in the Student Information System (SIS)
- Ensure compliance with FERPA and institutional data governance standards
- Monitor and audit data for quality, consistency, and reporting needs
- Provide advanced support for escalated student, faculty, and staff inquiries
- Collaborate with Advising, Admissions, Student Financial Services, and academic units to resolve complex cases
- Participate in strategic initiatives and cross departmental projects
- Partner with IT and institutional research teams to test system updates, enhancements, and integrations
- Develop documentation, process maps, and training for staff
Requirements
- A Bachelor’s degree from a regionally accredited college/university
- 3–5 years of experience in a Registrar’s Office or a relevant academic operations role is required.
- Strong knowledge of FERPA, accreditation standards, and academic policies
- Experience with student information systems
- Exceptional attention to detail, analytical ability, and problem-solving skills.
- Excellent communication and customer service skills.
Skills
- FERPA
- Accreditation standards
- Academic policies
- Student information systems
- Attention to detail
- Analytical ability
- Problem-solving skills
- Communication skills
- Customer service skills
Location
- Albany, NY
Work Type
- Full-time
- Hybrid
Experience Level
- Associate Director
- 3-5 years
Education Level
- Bachelor's degree
- Master's degree (preferred)
Salary/Compensations
- $62,500.00 - $70,000.00