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About the Role

Responsible for supporting, maintaining, and growing the aerospace vertical for NNR USA Offices, including day-to-day operational and management tasks between various teams and global accounts.

Responsibilities

• Support with overall retention and growth of the Aerospace Vertical.
• Assist with Aerospace RFQ’s, spot quotes and follow up with customers.
• Support with 365/7 AOG shipments including quoting, scheduling and coordination of shipments.
• Coordination with NOEC team for AOG tracking, service and reporting.
• Coordinate and establish relationships with vendors, suppliers, truckers and airlines specific to Aerospace to build out infrastructure to support growth for the Aerospace Vertical.
• Close coordination and collaboration with NNR USA branches including NNR overseas Aerospace team.
• Create standardized tariffs for major Aerospace lanes and keep them updated for quick response to quotations.
• Maintain close working relationship with overseas staff, including inquiries of pricing and support required for existing/new Aerospace clients.
• Provide “root cause” analysis for service-related issues such as missed on time departures, loss, damage theft, airline failures etc.
• Provide training, if necessary, ensuring that all operations staff have the information required to assist with Aerospace business.
• Work closely with Aerospace Vertical Team to maintain and expand the Aerospace business.
• Responsible for overview of shipment handling procedures, compliance, charging and invoicing issues.
• Attend meetings/training as required by management.
• Perform other duties as requested by management.

Requirements

• Minimum 2 years of college.
• 5 plus years of Freight Forwarding industry experience.
• Thorough knowledge of the global freight forwarding industry, air, ocean, and surface.
• Prefer practical hands-on experience with handling Aerospace business including but not limited to AOG, MRO, parts and components.
• Excellent verbal and written communication skills.
• Experienced in analytics, process driven, detail oriented and able to work independently.
• Solid knowledge of Microsoft Office application software.
• Flexible and long hours sometimes required.
• Light/Medium work - Exerting up to twenty-five pounds of force occasionally, frequently and/or constantly to lift, carry, push, pull, or otherwise move objects.
• Overnight travel may be required, including foreign travel.
• Employee must have a valid driver’s license.

Skills

• Freight Forwarding
• Aerospace Logistics
• AOG Shipments
• RFQ Management
• Customer Service
• Vendor Management
• Tariff Creation
• Root Cause Analysis
• Microsoft Office

Experience Level

• 5+ years of Freight Forwarding industry experience

Education Level

• Minimum 2 years of college