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About the Role

As a Banker I, you will be responsible for core customer service interactions, processing transactions accurately, responding to inquiries, safeguarding information, and detecting fraud. This client-facing role is key to creating an outstanding customer experience by developing relationships, identifying needs, and recommending products and services.

Responsibilities

• Processes transactions accurately and efficiently, following proper cash handling procedures, balancing cash drawer, and adhering to cash limits.
• Buys and sells currency from the vault.
• Fields incoming customer service calls, referencing knowledge of Company operations, products, services, and programs.
• Answers account and banking related questions while complying with disclosure requirements, regulations, and consumer privacy policies.
• Prevents and detects fraud by identifying counterfeit currency and monetary instruments, following customer identity verification, and adhering to check cashing and dual-control procedures.
• Performs daily reconciliation and maintenance for the ATM and processes night depository bags under dual control.
• Protects customer and Company resources by following security requirements and executing branch opening and closing protocols.
• Identifies opportunities to provide additional products or services and refers customers to partners when additional expertise is required.
• Promotes and demonstrates self-service banking options to enhance customer convenience.
• Maintains an organized work area and performs administrative tasks.
• Maintains up-to-date knowledge of and adheres to applicable federal regulations and Company policies and procedures.

Requirements

• High School Diploma or GED required.
• 2 years of experience in customer service, cash handling, or retail sales preferred.
• Strong written and verbal communication skills in English.
• Demonstrated commitment to delivering high-quality customer service with a courteous, patient, and professional demeanor.
• Strong attention to detail and problem-solving skills with the ability to follow procedures.
• Proven ability to manage multiple tasks simultaneously while remaining aware of surroundings and priorities.
• Sound judgment, discretion, and a high level of integrity when handling confidential information.
• Proficiency in Microsoft Office applications (Word, Outlook, Excel).
• Ability to effectively learn and utilize department specific systems and software.
• Ability to remain in a stationary position, often standing, for prolonged periods of time.
• Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations.
• Ability to move, lift, carry cash bags, coin boxes, and branch equipment up to 30 pounds.
• Ability to travel to various branches as needed.
• Ability to participate in rotational Saturday schedule to provide branch support.

Skills

• Customer Service
• Transaction Accuracy & Cash Handling
• Digital Proficiency
• Problem Solving
• Written and verbal communication skills
• Bilingual is a plus
• Attention to detail
• Microsoft Office applications (Word, Outlook, Excel)

Location

• Boonville

Work Type

• Full-time

Experience Level

• 2 years of experience in customer service, cash handling, or retail sales preferred

Education Level

• High School Diploma or GED required

Salary/Compensations

• $20.00 - $22.00 an hour
• Additional compensation may be earned through the Company’s annual bonus program

Benefits

• Competitive compensation including potential bonus and incentives
• Paid vacation, sick time, and holidays
• Medical, Dental, and Vision Insurance
• Flexible Spending Plan
• Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
• Education and Tuition Reimbursement
• Employee Assistance Program for our employees and their immediate family members

About the Company

• As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets.
• Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.
• We are committed to delivering value for our shareholders, our customers, and our communities.
• Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

Equal Opportunity

• We are an Equal Opportunity Employer.
• Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes.