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About the Role

The Sales Operations Manager supports the sales and events team by managing group reservations, room blocks, billing, reporting, and client communication. This role coordinates event details, prepares proposals and contracts, conducts site tours, and provides day-of-event support to ensure a seamless guest experience. The Sales Operations Manager also leads trade show planning and execution, overseeing logistics, booth staff, lead collection, and post-event follow-up.

Responsibilities

Manage group reservations, room blocks, billing, reporting, and client communication.
Coordinate event details with Sales and Event Managers.
Prepare proposals and contracts.
Conduct site tours.
Provide day-of-event support.
Lead trade show planning and execution.
Oversee trade show logistics, booth staff, lead collection, and post-event follow-up.

Requirements

Highly organized.
Detail-oriented.
Client-focused.
Comfortable managing multiple priorities in a fast-paced hospitality environment.

Skills

Delphi.fdc a plus

Education Level

High school diploma and/or equivalent work experience.

Salary/Compensations

$30 per hour

Benefits

Contribute up to 80% toward individual health plans.
Affordable dental and vision insurance.
FSA and HSA options.
401K plan with discretionary yearly match.
Paid group term life insurance for select positions.
50% shared cost short-term disability.
Option to purchase additional employee paid life insurance.
Robust PTO plan.
7 paid holidays.
Earned wage access program.
Employee Assistance Program (EAP).
Sober support network.
Recovery-friendly workplace.
Exclusive hotel travel discounts.

About the Company

Olympia Hospitality and the Lodge at Schroon Lake create a fun, supportive environment where growth never stops, and success is celebrated together.
Guided by values of continuous improvement, accountability, concern for others, and trust, they foster a culture of collaboration and integrity.
A family-first organization that cares about employee health and wellness, future, and overall satisfaction.
A values-driven organization that believes in creating an environment where every team member can thrive.

Equal Opportunity

Olympia Hospitality is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.