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About the Role

AlertMedia is seeking a Senior Product Manager to spearhead the strategy and development of new AI capabilities. This role involves taking products from conception to launch, transforming customer needs into automated solutions, and collaborating with Engineering and Design to rapidly prototype, ship, and scale new offerings. The position is crucial for enhancing how organizations coordinate critical-event response workflows.

Responsibilities

Develop deep expertise in customer personas including security, safety, business continuity, IT, and operations leaders.
Continuously interview customers and prospects to gather specific problem statements.
Maintain a clear view of current problems, future opportunities, and potential new problems to solve.
Track industry trends, automation and AI landscape, and competitive field to inform the roadmap.
Own the roadmap for new AI capabilities, making decisions on what to build, defer, or decline.
Shape product strategy and positioning, building a case for future direction.
Balance business objectives, customer needs, and industry trends when sequencing work.
Define problem sets and jobs to be done for each initiative.
Partner with Engineering and Design to translate customer problems into specifications and milestones.
Break large initiatives into releasable increments that provide early customer value.
Stay closely involved through delivery, including grooming, scope decisions, testing, and launch readiness.
Use AI development and design tools to build working prototypes and test concepts.
Treat prototypes as a research method to invalidate weak ideas and sharpen strong ones.
Define success metrics before launch, including adoption, time saved, workflow completion, reliability, retention impact, and revenue contribution.
Analyze product usage data and customer outcomes post-release to inform future prioritization.
Work with Product Marketing to position new capabilities and shape messaging.
Equip Sales, Customer Success, and Support teams to effectively sell and support new features.
Translate product functionality into practical applications for customer-facing teams.

Requirements

4+ years of product management experience, including end-to-end ownership of a product or major product area.
Experience taking a product or major capability from zero to one, including problem definition, concept shaping, and initial customer releases.
Prior experience working on agentic and/or AI-native products such as workflow automation, process orchestration, integration platforms, or agentic tooling.
A working understanding of how AI and LLM-based capabilities are designed into products.
A systems mindset, with a natural ability to think in terms of workflows, dependencies, and process integration.
Strong analytical judgment and comfort making decisions with incomplete or conflicting information.
Advanced written and verbal communication skills, capable of engaging with both technical and executive audiences.
Comfort with tools like Jira, Confluence, and product analytics software.
A collaborative, no-ego approach and the ability to manage multiple priorities in a fast-moving environment.
Resourcefulness and persistence when facing unclear paths.
Energetic, empathetic, and earnest with a consistent record of delivering quality work on schedule.
Familiarity with Agile delivery, APIs, system integrations, and data pipelines.
Experience in critical event management, emergency communication, security, safety, or business continuity.
Experience with product enablement or go-to-market support.
Must have existing authorization to work in the U.S. without the need for sponsorship.

Skills

AI capabilities
Product strategy
Product development
Automation
Prototyping
Scaling solutions
Customer needs analysis
Workflow coordination
Risk intelligence
Risk response
AI development tools
AI design tools
Claude Code
Claude Design
Codex
Product analytics
Agile delivery
APIs
System integrations
Data pipelines
Critical event management
Emergency communication
Security
Safety
Business continuity
Product enablement
Go-to-market support
Jira
Confluence

Location

Austin, TX
Remote US

Work Type

Full-time

Experience Level

Senior

Benefits

Competitive base salary
Variable Compensation
Company-wide bonus program
Generous and flexible time off
Parental leave policies
Health benefits (Medical, Dental, Vision, and Life Insurance - 100% paid for employees)
401K with generous company match
Rewards and incentives
Commitment to community service
Ongoing career development opportunities

About the Company

AlertMedia is the leading risk intelligence and response platform, trusted by large companies globally to protect their people and assets.
We are a high-growth, PE-backed SaaS company with over 4,000 clients scaling rapidly.
Our technology features a unified platform, 7+ years of AI innovation, a customer NPS of 70+, and a strong culture.
We are focused on creating a collaborative and exciting place to work.

Equal Opportunity

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work.
Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.