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About the Role

Lantern Community Services is seeking an experienced and dependable Shift Supervisor for a single male adult shelter in Ozone Park, Queens. This role oversees designated shelter operations during assigned shifts and supervises a team of Residential Aides, ensuring safe and consistent service delivery in coordination with other staff.

Responsibilities

• Oversee daily shelter operations during assigned shifts, including bed sign-ins, curfew checks, supply distribution, meal rosters, property storage, locker and dorm inspections, incident reporting, and facility log maintenance.
• Supervise and support Residential Aides to ensure safe, consistent, and effective service delivery.
• Ensure clients have timely access to essential services, including meals, laundry, toiletries, and medications.
• Lead staff in Safe Crisis Management and respond to emergencies and critical incidents.
• Ensure accurate processing and documentation of new and returning clients, including DHS submissions and bed assignments.
• Monitor CARES for bed sign-ins, vacancies, and curfew compliance.
• Coordinate with Maintenance, Security, vendors, and emergency responders as needed.
• Monitor video surveillance systems and fire prevention/detection alarms.
• Complete required documentation, including logs, incident reports, and DHS reports.
• Assist with fire drills, emergency response, and facility safety procedures.
• Conduct regular interior and exterior rounds to identify safety hazards, cleanliness issues, and unauthorized activity.

Requirements

• Ability to work independently and collaboratively in a fast-paced environment.
• Demonstrated ability to manage crises and emergencies effectively.
• Computer proficiency, including Microsoft Word and Excel; ability to learn new systems and databases.
• Demonstrated empathy for vulnerable populations.

Skills

• Strong interpersonal and written communication skills.
• Bilingual (English/Spanish) preferred.
• CPR/First Aid certification preferred.

Location

• Ozone Park, Queens

Work Type

• Full-time

Experience Level

• Minimum of three (3) years of shelter experience (e.g., Residential Aide, Case Manager, or similar role).
• At least one (1) year of supervisory experience in a DHS shelter or supportive housing setting.

Education Level

• High School Diploma, HSE, or GED required; Bachelor’s degree preferred.
• F-80 Fire Safety Coordinator certification required or ability to obtain.
• NYC Food Handler’s Certificate required or ability to obtain within three (3) months of employment.

About the Company

• Lantern Community Services helps New Yorkers impacted by homelessness move from surviving to thriving by pairing safe, supportive housing with wraparound services that build lasting stability and independence.
• Lantern was also recognized as a Top 2025 Workplace by City & State New York - a great place to do meaningful work with people who care!

Equal Opportunity

• Lantern Community Services provides equal employment opportunities to all employees and applicants for employment.
• Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners.
• By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities.