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About the Role
Wilde is a rapidly expanding aparthotel operator in Europe, seeking a Guest Services Manager to work with Guest Services Hosts and the wider team across public areas, lobby, reception, and F&B spaces. Embrace a high-paced, evolving environment with enthusiasm and curiosity. Wilde is a diverse and inclusive team that encourages individuality and impact.
Responsibilities
- Maintain a fun, fresh, and fast-paced environment while communicating with multiple departments and delivering excellent service.
- Act as a brand ambassador, representing Wilde with enthusiasm, energy, and flair.
- Create memorable experiences for guests through effective communication and teamwork.
- Strive for excellence daily, setting and exceeding ambitious goals.
- Greet guests warmly, ensuring they feel welcome and at home.
- Learn guest preferences and needs to provide personalized service.
- Create the perfect atmosphere by adjusting lighting, music, and ensuring pristine conditions.
- Manage shifts seamlessly, collaborating with the team on operations, health & safety, and complaints.
- Seek opportunities to innovate and improve operations.
- Foster a culture of respect, inclusivity, and kindness.
- Actively participate in local charity events and community initiatives.
- Operate in accordance with environmental and social sustainability criteria.
Requirements
- 2+ years of experience in a similar role, ideally within the lifestyle hotel or hospitality sector.
- Knowledge of Front Office operations.
- Previous F&B/Barista experience is preferred, but training can be provided.
Skills
- Communication
- Teamwork
- Customer Service
- Brand Ambassadorship
- Operations Management
- Health & Safety Management
- Complaints Management
- Innovation
- Interpersonal Skills
- Community Engagement
- Sustainability Practices
Location
- Europe
Work Type
- Full-time
Experience Level
- 2+ years
Benefits
- Flexible working patterns
- Bonus scheme
- Discounted rates for overnight stays for employee, family, and friends
- Refer and earn scheme (up to £/€550)
- Education Support
- 2 paid volunteer days per year
- Employee Assistance Program (EAP)
About the Company
- Wilde is a thriving, exciting, and rapidly expanding aparthotel operator making waves across the heart of Europe.
- Wilde has an impressive track record of multiple new aparthotels opening each year.
- Wilde has exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon, and Vienna.
- Wilde is a diverse and inclusive team that encourages individuality and impact.
- Wilde's Irish heritage mixes with local cultures to form new experiences unique to each city and each Wilde.