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About the Role

The Parts Advisor performs duties to obtain parts and supplies for automotive and mechanical equipment, with an emphasis on servicing customers. This role requires knowledge of parts and the use of parts catalogs.

Responsibilities

• Provide excellent customer service and interact with guests and wholesale customers.
• Order and arrange parts, and set up delivery as required.
• Maintain minimum levels of parts and supplies through data processing records and visual inspection, initiating purchase requests as appropriate.
• Look up stock numbers and prices in the system.
• Advise customers on the substitution or modification of parts when exact replacement is not available, and answer any questions or concerns.
• Maintain systemized storage facilities ensuring proper security for parts and tools.
• Maintain a comprehensive record system on parts, tools, issuing accounts, and analysis records for quality control and warranty.
• Take periodic parts room inventory and establish minimum supply levels based on operational needs.
• Advise supervisor of obsolete parts for turn-in.
• Issue parts based on requisitions submitted by Technicians.
• Work to improve CSI and general customer satisfaction.
• Maintain parts and parts room in a clean and orderly manner.
• Follow company safety policies and practices, and immediately report any and all accidents to a Manager/Supervisor.
• Perform other duties as assigned by management.

Requirements

• Excellent customer service skills.
• Working knowledge of automotive equipment, parts and accessories, and the ability to operate assigned equipment safely.
• Current knowledge of local sources of supply.
• Knowledge of techniques for receiving, storing, and issuing parts and supplies.
• Ability to maintain records and prepare reports using a computerized equipment maintenance system.
• Ability to work cooperatively with all levels of the organization.
• Ability to communicate with others and to assimilate and understand information.
• Ability to make sound decisions.
• Valid Ontario driver's license.
• Complete and submit the Internal Endorsement Form (for internal candidates).

Skills

• Parts knowledge
• Customer service
• Data processing
• Record keeping
• Inventory management
• Computerized equipment maintenance system operation

Location

• Toyota Town – London, ON

Work Type

• Full-Time

Salary/Compensations

• $45,000 - $60,000

Benefits

• Discounted Vehicle Purchasing Program
• RRSP matching
• Referral bonuses
• Comprehensive extended health and dental plan (for full-time positions)
• Strong focus on training, development, and internal promotion opportunities
• Collaborative, friendly, and progressive work culture
• Employee recognition programs
• Engagement events

About the Company

• Proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives.
• One of the largest and fastest growing automotive retail groups in the country (representing 23 brands across 44 locations).
• Shared vision to become the national automotive leader in customer experience.
• Recognized as one of “Canada’s Best Employers” and “Best Managed Companies”.
• Culture is the foundation of our success, where everyone matters.
• Offers unlimited possibilities to accelerate career growth.

Equal Opportunity

• We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace.
• Committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential.
• Accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
• Accommodations are available on request for candidates taking part in all aspects of the selection process.