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About the Role

Provide essential day-to-day support by tracking and tracing freight, maintaining accurate shipment information, and ensuring loads progress as expected. Collaborate with Operations and Sales teams to provide updates, follow up on shipments, and assist in keeping freight moving smoothly across North America. This is a fast-paced, entry-level role ideal for someone highly organized, detail-oriented, and eager to learn, with potential for rapid growth.

Responsibilities

Monitor shipments throughout the transportation process, track carrier updates, and follow up on loads to ensure accurate and timely status information.
Maintain accurate and up-to-date shipment information in internal systems, including pickup and delivery statuses, ETAs, and other relevant details.
Communicate with carriers to obtain shipment updates, confirm pickup and delivery details, and follow up when information is missing or delayed.
Accurately enter and update shipment information, tracking notes, and other operational documentation in company systems.
Provide day-to-day administrative support to the Operations team, including assisting with shipment coordination, organizing information, and completing routine tasks.
Identify delays, missing information, or potential shipment issues and promptly communicate them to the appropriate Operations team member for resolution.
Communicate professionally with carriers, internal teams, and other relevant parties to ensure accurate information is shared and shipments remain on track.

Requirements

Post-secondary education in a relevant field or at least 1 year of logistics/transportation experience is preferred.
Proficient in Microsoft Office (Excel, Outlook, Word) and CRM systems.
Strong organizational skills with a focus on accuracy.
Ability to build and maintain strong client relationships.
Highly driven, proactive, and eager to grow a career in logistics.

Skills

Microsoft Office (Excel, Outlook, Word)
CRM systems
Attention to Detail
Client Relationship Management
Organization
Communication

Location

London, ON

Work Type

Full-Time
In-office
Monday to Friday, 8:00 AM – 5:00 PM

Experience Level

Entry-Level

Education Level

Post-secondary education in a relevant field

Salary/Compensations

$50,000 Base

Benefits

Comprehensive benefits plan
GRRSP contribution match
Paid vacation
Paid personal time
Ongoing opportunities for skill enhancement and career progression

About the Company

Founded in 2000, Rome is a leading third-party logistics (3PL) provider committed to delivering tailored solutions that enhance supply chain efficiency.
Our mission is to help companies and carriers streamline operations, optimize service, and accelerate their speed to market.
With a strong national presence and an entrepreneurial culture, Rome is in an exciting stage of growth.
Here, your initiative and performance define your success, your future is in your hands.

Equal Opportunity

Rome Logistics Group is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please let us know.
Rome Logistics Group is an equal opportunity employer.