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About the Role

The Assistant General Manager supports the General Manager in overseeing all on-site operations and achieving financial and operational objectives for the community. This role plays a key part in ensuring accurate reporting, strong resident satisfaction, and compliance with company policies and applicable laws, while helping drive overall property performance.

Responsibilities

• Partner with the General Manager to maximize revenue and manage expenses within budget
• Ensure accuracy of financial data, reporting, and revenue-related analytics
• Oversee rent collection processes and coordinate with collection agencies as needed
• Ensure all billing and revenue entries are accurate within property management systems
• Respond to resident service requests and ensure timely resolution with maintenance team
• Maintain high levels of resident satisfaction through proactive communication and follow-up
• Support resolution of resident concerns and ensure proper documentation and follow-through
• Assist with leasing activities including tours, applications, and lease execution
• Inspect units, common areas, and property conditions to ensure standards are maintained
• Support unit turns and readiness for scheduled move-ins
• Partner with the General Manager to implement and maintain operational standards
• Assist in training and developing on-site team members
• Support scheduling and coordination of team activities and responsibilities
• Ensure adherence to safety policies, inspections, and key control procedures
• Ensure compliance with local, state, and federal housing and employment laws
• Support eviction processes in coordination with legal counsel when required
• Compile and analyze data for reporting and operational insights
• Stay informed on industry trends and local market conditions
• Support planning and execution of resident events and programming
• Partner with Resident Life teams to enhance community engagement
• Perform other duties as assigned to support community success

Requirements

• Previous experience in property management
• Strong understanding of property operations and financial fundamentals
• Excellent communication skills with the ability to interact across all levels
• Strong customer service and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office and property management systems
• Demonstrated leadership and team support capabilities
• Ability to obtain any required state leasing license within required timeframe
• Primarily Monday–Friday
• Extended hours, evenings, and weekends required based on business needs
• Ability to move throughout the property and conduct inspections
• Frequent use of computer and office equipment
• Ability to communicate effectively in person, phone, and written formats
• Occasionally lift up to 30 lbs.
• Ability to travel locally and occasionally overnight as needed

Skills

• Property management
• Financial fundamentals
• Communication
• Customer service
• Problem-solving
• Microsoft Office
• Property management systems
• Leadership
• Team support

Location

• Rye, NY 10580
• Columbia, South Carolina

Work Type

• Full Time
• Onsite

Experience Level

• Management

Education Level

• High School

Salary/Compensations

• $20.00 - $25.00 Hourly

Benefits

• Competitive compensation + performance-based bonus opportunities
• Comprehensive benefits package (medical, dental, vision)
• 401(k) with company match
• 12-weeks Paid Parental Leave
• Company Paid Sabbatical Leave
• 12 company-paid holidays
• Birthday holiday
• Paid Time Off — Starting at 120 hours per year
• Sick and safe time
• Short and long-term disability insurance
• Pet insurance options
• Career growth opportunities within a rapidly growing organization
• A people-first culture focused on development and success

About the Company

• At B.HOM Student Living, we are more than just a property management company—we create communities where people thrive.
• With a growing national footprint, we are building something special and looking for driven leaders who want to grow with us.
• We live our core values every day: People-First Service Accountability Empowerment Grit & Perseverance Diversity, Inclusion & Belonging

Equal Opportunity

• B.HOM is proud to be an Equal Employment Opportunity Employer.
• We are committed to fostering an inclusive environment that celebrates diversity and empowers our team members to succeed.