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About the Role

The Lead-Membership Concierge delivers a best-in-class experience for all club members and guests by leading the Membership Concierge Team. This role focuses on building and maintaining a culture of excellence in guest buying experience, service execution, and member retention, aligning with a premium brand. You will leverage expertise to lead a team that creates value-based relationships and proactively engages members and guests in programs and services to meet their healthy lifestyle goals.

Responsibilities

Handles complex member/guest engagements and leads by example through active participation in the join, service, and save experience.
Hires, manages, supports, develops, coaches, and mentors a team of professionals to achieve brand and performance expectations, including disciplinary and termination actions.
Achieves or exceeds membership acquisition and retention goals and KPIs through strategic business planning and execution.
Meets department financial expense expectations through payroll management and effective scheduling of the Concierge Team.
Strategically drives an experience-driven department culture, utilizing insights from member/guest feedback to identify opportunities and capitalize on successes.
Manages compliance within Life Time policies, procedures, and processes.

Requirements

High School Diploma or Equivalent
CPR/AED certification required within 30 days of hire
3+ years of managerial experience
3+ years of customer service experience
3+ years of sales experience
3+ years of achieving budget goals

Skills

Multi-tasking skills
Superior time management skills
Ability to prioritize tasks
Adapts to change and innovation
Experience with Microsoft Dynamics CRM and Microsoft Office Suite

Work Type

Full-time

Experience Level

3+ years of managerial experience
3+ years of customer service experience
3+ years of sales experience
3+ years of achieving budget goals

Education Level

High School Diploma or Equivalent
Bachelors Degree in related field

Benefits

A fully subsidized membership
Discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
Training and professional development
Paid sick leave where required by law
Medical, dental, vision, and prescription drug coverage
Short term and long term disability insurance
Life insurance
Pre-tax flexible spending and dependent care plans
Parental leave and adoption assistance
Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
Deferred compensation plan, if the team member meets the required income threshold

About the Company

Life Time is a place for everyone.

Equal Opportunity

As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.