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About the Role

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade.

Responsibilities

Run product “orientation” sessions for Client Service, CFS, Sales, and/or any other stakeholder.
Deliver demos and training sessions on our digital platforms to internal teams and sometimes clients.
Contribute to the development of user guides, tip sheets, webinars, and video demos.
Train Sales and Client Service on how to speak to product features to improve their productivity.
Update existing documentation when a feature changes/ is added.
Record short video walkthroughs for common questions to reduce repeat tickets.
Organize and maintain training content.
Act as help-desk style point of contact for internal product inquiries.
Guide Client Service and CFS on responding to customer inquiries and troubleshooting.
Triage issues to determine root cause: software bug vs. user training gap.
Escalate confirmed software issues to IT Developers.
Act as a point of escalation to client inquiries.
Understand and support in the resolutions of root cause analysis.
Create support and feedback channels across the organization.
Support internal teams in migrating client users from the legacy tools to the new ones.
Create/change and support internal processes as needed.
Process user setup requests (email changes, admin rights transfers, etc.).
Partner with Product Management, and IT Developers to understand new features end-to-end.
Understand the full data flow - from backend data source to what the customer sees in the tool.
Partner with Product to coordinate product launches (communication, notices, internal emails, external emails).
Understand the ecosystem of products we own and how they work.
Adapt to any oncoming projects.
Other duties as assigned.

Requirements

3 to 5 years of proven Customs Brokerage experience.
Minimum of 2 years of customer-facing experience.
Intermediate to Advanced computer, web navigation, and data entry skills (MS Word, Excel, PowerPoint & Outlook).
Ability to prioritize and multitask.
Strong attention to detail and organizational skills.

Skills

Excellent communication skills (both verbal and written)
French and/or Spanish a definite plus

Location

ON Toronto - CN030

Work Type

Full Time

Experience Level

3 years of related experience

Education Level

Associates Degree or post-secondary education in Logistics or Supply Chain Management

Salary/Compensations

70,825-106,500 CAD

Benefits

competitive compensation
comprehensive benefits
professional development

About the Company

Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world.
Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.
At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive.
Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support.
We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.
Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development.
Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions.

Equal Opportunity

We are proud to be an inclusive employer and welcome applicants of all backgrounds, experiences, and perspectives.
If this role excites you, we encourage you to apply.
Livingston is an equal opportunity employer committed to fostering an inclusive and accessible workplace.
Accommodations are available throughout the recruitment process for applicants with disabilities.
If you require an accommodation, please advise when submitting your application.