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About the Role
MERKUR Slots is seeking a Team Member to provide excellent customer service and create a welcoming atmosphere in their gaming venues. The company offers comprehensive training and support for career growth within the business.
Responsibilities
- Ensure the venue is maintained to the highest standard of cleanliness, including gaming equipment, floors, and walls.
- Offer service rounds and refreshments according to brand guidelines.
- Monitor customer behavior for suspicious or disruptive activities.
- Assist with administrative tasks with 100% accuracy.
- Support the smooth execution of promotions.
- Deliver customer service in line with company standards to ensure customer satisfaction.
- Resolve problems independently, escalating when necessary according to the complaints policy.
- Interact with customers during shifts and intervene appropriately, logging all interactions.
- Maintain a high standard of personal presentation and adhere to the brand dress code.
- Develop and share product knowledge to enhance the customer journey.
- Understand company policies regarding safeguarding and Challenge 25.
- Actively discourage harassment, victimisation, or discrimination against employees, management, or customers.
Requirements
- Excellent communication and people skills.
- Passion for providing first-class service.
- Flexibility to work on a rota basis, including weekends and Bank Holidays.
- Ability to work independently and as part of a team.
- Experience in a retail, hospitality, or gambling environment.
- Experience delivering excellent customer service.
- Willingness to learn and develop.
- Flexibility and dedication.
- Attention to detail.
Skills
- Communication skills
- People skills
- Customer service
- Problem-solving
- Teamwork
- Attention to detail
Location
- Woolwich
Work Type
- Full-time
- Part-time
Experience Level
- Entry Level
Education Level
- Industry and compliance training will be given
Salary/Compensations
- £13.25 - £14.75 per hour
- Night Rate: £14.75 per hour between 23:00 and 06:00
Benefits
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
About the Company
- MERKUR Casino UK Ltd is part of the MERKUR Group, a leading European gaming and entertainment company.
- The group operates internationally with a strong presence in Germany and other countries.
- MERKUR Casino UK Ltd operates over 230 adult gaming centres and high street bingo venues, and casinos under the MERKUR Casino brand in the UK.
Equal Opportunity
- MERKUR Slots does not make hiring or employment decisions on the basis of any prohibited ground, including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy.
- MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.