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About the Role

The Cyber & Investigative Services (CIS) Senior Cyber Incident Response Coordinator will exercise exemplary incident management techniques to coordinate incident response to cybersecurity events or incidents stemming from suspected threats on a global scale. Candidates must have an exceptional comprehension of cybersecurity incident response plans and coordination of activities, establish and foster relationships on a global scale, and possess superb verbal and written communication skills. Additionally, candidates must have a sense of diplomacy, ability to anticipate obstacles, and decision-making skills to handle the fast-paced world of cybersecurity incident management. Advanced skills in cybersecurity incident response, incident management, chain-of-custody, forensics, cybersecurity event analysis, and hands-on cybersecurity/digital-forensics skills are required.

Responsibilities

Independently coordinate complex response efforts to global cybersecurity incidents caused by external threats that may involve nontraditional working hours
Serve as a liaison and relationship manager to different businesses and interface with fellow team members and colleagues on other Information Security teams, as well as manage relationships with business partners, management, vendors, and external parties
Establish, foster, and maintain relationships with General Counsel, Data Privacy/Protection, and Risk Management key contacts
Drive and manage integration with other corporate incident management programs to ensure consistency and alignment with peer support teams within IT
Oversee critical Cyber & Investigative Services projects as directed by leadership
Serve as a counselor and manager for junior members of the Cyber Incident Response team
Lead process and documentation development and improvements by the Cyber & Investigative Services team
Develop and document processes to ensure consistent and scalable response operations, and ensure continuous improvement to the firm’s global cybersecurity incident response plan
Develop and deliver metrics to leadership relevant to the operational improvement of the cybersecurity incident response process
Report on team’s performance and deficiencies to identify areas for improvement, and institute programs for correction or enhancement
Draft communications and ensure timely reports/updates to leadership for their own cases and the cases of those reporting to them during and after an event/incident
Own and/or oversee process and corresponding documentation
Be on-call off hours in rotation with other team members

Requirements

An exceptional comprehension of the incident response lifecycle in theory and practice
The ability to coordinate high-profile, complex, and global cybersecurity incidents from the point of incident declaration through resolution
Drive cybersecurity incident gap identification and post incident lessons learned efforts to resolution
Comprehensive knowledge in all domains of Information Security and associated technologies in the support of collaboration with partnering teams, eradication, and remediation efforts in support of cybersecurity incidents, and appropriate identification and assignment of gaps identified during response efforts
Comfortable managing through ambiguity, making thoughtful and sound judgments during stressful environments
Analyze findings in investigative matters, and develop fact-based reports
Ability to identify and articulate opportunities for improvement while driving lessons learned activities
Demonstrated integrity and judgment within a professional environment
Inquisitive approach to analysis and peer review
Application of emotional intelligence and calm under pressure
Ability to appropriately balance work/personal priorities
Talent management of direct reports with empathy and patience, while developing them professionally
Exemplary presentation and communication skills across differing mediums, including written and verbal communication
10+ years’ collective experience between Information Security Professional and Information System Administration/Engineering roles
5+ years’ collective experience between Security Operations Center (SOC) Analyst/Manager, Cybersecurity Threat Intelligence, Cybersecurity Detection Engineering, other relevant Cyber Defense functions, Attack & Penetration Testing (Active Defense), or eDiscovery/forensic roles
3+ years’ collective experience between Cybersecurity Digital Forensics Incident Response (DFIR) Analyst/Manager or Cybersecurity Incident Coordinator roles
Intricate understanding of security threats, vulnerabilities, and incident response
Mastery of electronic investigation, forensic tools, and methodologies, including log correlation and analysis, forensically handling electronic data, knowledge of the computer security investigative processes, malware identification and analysis
Familiarity, understanding, and comfort navigating legalities surrounding electronic-discovery/collection and analysis of digital evidence
Understanding of network topography and protocols
Understanding of and adaptability to regulatory stipulations regarding security incidents on a global scale
Experience in operationalizing automation to support process efficiency
Experience with SIEM technologies (i.e. Sentinel), cloud-based management and investigation consoles (i.e. Azure), and other Digital Forensics analysis tools
Deep understanding of both Windows and Unix/Linux based operating systems, and adaptability to easily and quickly respond to previously unknown interfaces/operating systems/consoles, as well as non-standard devices (i.e. kiosks, IoT devices, mobile phones, etc.)

Skills

Cybersecurity incident response
Incident management
Chain-of-custody
Forensics
Cybersecurity event analysis
Digital forensics
Information Security
SIEM technologies
Cloud-based management and investigation consoles
Windows operating systems
Unix/Linux based operating systems

Location

Global

Work Type

Hybrid
On-call

Experience Level

Senior
10+ years
5+ years
3+ years

Education Level

Bachelor's or Master's Degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent experience

Salary/Compensations

$150,000 to $297,000 (US)
$180,000 to $337,500 (New York City Metro Area, Washington State and California excluding Sacramento)

Benefits

Medical and dental coverage
Pension and 401(k) plans
Wide range of paid time off options
Flexible vacation policy
Time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence

About the Company

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions.
Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Equal Opportunity

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities.