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About the Role

The Practice Department Research Liaison is responsible for delivering expert-level research services and strategic guidance to attorneys and staff in assigned practice groups. This role connects practice groups with resources that drive innovative solutions and achieve desired business outcomes. The Liaison partners with teams throughout Knowledge Management & Innovation (KM&I) to drive knowledge management initiatives, champion adoption of emerging technologies, and lead strategic innovation efforts.

Responsibilities

Own and lead designated content areas as the primary Subject Matter Expert for Intellectual Property, Health Care + Life Sciences, Real Estate, and Privacy + Cyber, delivering in-depth knowledge and strategic guidance.
Lead collaboration with practice management, practice group leadership, KM&I, and other administrative departments to assess, understand, and address research and information needs.
Serve as the primary liaison between assigned practice groups and KM&I, championing opportunities to pilot new technologies, tools, and workflows that enhance legal service delivery.
Lead consultations with attorneys and staff to understand their resource needs and support attorney engagement; drive increased effectiveness through actionable recommendations.
Collaborate with the Knowledge Management & AI Partner (KMAIP) to coordinate practice group engagement, identify use cases, and facilitate the adoption of AI tools and knowledge solutions.
Design and deliver tailored, comprehensive training curricula and materials to assigned practice groups, ensuring awareness and proficiency in using appropriate resources.
Own and execute a consistent onboarding process for new attorney hires.
Own the development and maintenance of practice-specific knowledge portals, intranet pages, and resource collections.
Support the rollout and adoption of generative AI tools and other emerging technologies across assigned practice groups.
Own the evaluation of resources and make recommendations regarding their acquisition, renewal, or cancellation; lead trials of new research resources.
Stay current on technological enhancements advancing sophisticated research services and proactively communicate relevant updates.
Lead efforts with Knowledge Management Attorneys to identify, capture, and curate practice-specific work products, templates, and precedent materials.
Drive engagement with practice group attorneys to surface reusable content and champion awareness of knowledge repositories, model documents, and best practice resources.
Lead knowledge-sharing initiatives, including the coordination of practice group knowledge roundtables, content reviews, and knowledge audit activities.
Provide regular reporting to the Practice Department Research Liaison Manager on knowledge management and innovation activities, adoption metrics, and emerging opportunities.
Work closely with the Knowledge Management & Innovation Program Director on projects as they relate to assigned practice groups and firm-wide KM&I projects.
Provide backup support to the research team during high-demand periods or staff absences.
Maintain strict confidentiality of firm, attorney, and client information.

Requirements

Proficiency in intellectual property research, including patent, trademark, copyright, and trade secret databases, resources, and methodologies.
Deep knowledge of practice-specific content materials and legal bibliography.
Substantive understanding of the law and demonstrated subject matter expertise within assigned practice groups.
Solid grasp of workflows across Practice Departments, with the ability to translate practice group needs into actionable requirements for knowledge and innovation projects.
Knowledge of generative AI solutions and active willingness to develop GenAI use cases for assigned practice groups.
Strong understanding of legal technology trends, including document automation, contract analytics, and matter management systems.
Demonstrated interest in emerging technologies and a readiness to serve as an early adopter and advocate.
Advanced communication and presentation skills, with proven ability to organize complex content, leverage technology effectively, and respond to questions in real time.
Ability to collaborate across all departments and practice areas to identify and recommend custom solutions that add value.
Exceptional problem-solving, organizational, and analytical skills, with the ability to manage competing priorities and meet demanding deadlines.
Equally effective working independently and as part of a collaborative team, with strong interpersonal skills and a commitment to fostering a positive, inclusive work environment.
Proven ability to serve as an ambassador for the Knowledge Management and Innovation department.
Demonstrated commitment to professional development through continuing education, conference and webinar participation, and active involvement in local and national industry associations.
Minimum of five (5) years of experience in a law firm environment.
Minimum of five (5) years of legal research experience.
Advanced experience with Derwent Patent Search, PatentAdvisor, Corsearch, Westlaw, Lexis, Bloomberg Law, VitalLaw, Lex Machina, CourtLink, Docket Alarm, Courthouse News, Manzama, and practice specific research and practice applications.
Experience with generative AI solutions, both general and legal research related.
Experience supporting technology adoption initiatives or change management efforts within a professional services environment.
Proficient in Microsoft Office, iManage and other firm applications.

Skills

Intellectual property research
Patent search
Trademark search
Copyright search
Trade secret databases
Legal bibliography
Generative AI solutions
Legal technology trends
Document automation
Contract analytics
Matter management systems
Emerging technologies
Communication
Presentation
Collaboration
Problem-solving
Organization
Analytical skills
Interpersonal skills
Microsoft Office
iManage

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

Minimum of five (5) years of experience in a law firm environment
Minimum of five (5) years of legal research experience

Education Level

JD OR MLIS/MLS

Salary/Compensations

$85,000.00 - $125,000.00

About the Company

Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future.

Equal Opportunity

Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.