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About the Role

Play a part in making NSW a better place to work, live, and travel by working in an organization based on purpose, structure, and process. Contribute diligently to operations to make a meaningful impact on the community and economy.

Responsibilities

• Serve as the primary interface between Transport and portfolio Ministerial Offices, acting as the key relationship manager for Ministerial staff, Department Liaison Officers, and Transport.
• Ensure proactive engagement, clear communication, streamlined, and customer-focused operations, and high-quality, timely outputs.
• Support Transport’s Ministers, the Secretary, and senior management by coordinating and facilitating well-researched, concise, and astute advice on complex issues within tight timeframes.
• Identify and refer urgent, sensitive, and confidential issues for action.
• Contribute to the Government and Parliamentary Services branch by facilitating cross-team collaboration and working closely with stakeholders.
• Establish a consistent approach, identify and initiate continuous improvement opportunities, and support knowledge sharing across the branch.
• Coordinate complex and sensitive briefing materials, reports, and parliamentary products for Ministerial Offices and the Secretary, ensuring accuracy and compliance.
• Manage incoming requests, triage them efficiently, and keep systems updated and processes streamlined.
• Provide strategic advice to senior executives and Ministerial Offices on urgent or politically sensitive issues, including risk identification and mitigation.
• Build strong stakeholder relationships through clear communication and proactive engagement.
• Maintain cooperative and productive working relationships with key internal and external contacts to achieve a strategic approach to all requests.
• Provide proactive advice and information from across Transport and its agencies.

Requirements

• Strong understanding of State Government systems, policies, and practices, including the workings of a Ministerial Office, Parliament, and Machinery of Government.
• Demonstrated ability to critically analyze complex information.
• Demonstrated ability to communicate in plain English.
• Demonstrated ability to meet strict deadlines.
• Excellent written, authoring, and verbal communication skills.
• Proven ability to draft clear, professional, well-crafted customer responses.
• Proven ability to collaborate effectively with internal stakeholders and SMEs.
• Relevant tertiary qualifications or demonstrated, relevant, equivalent professional experience in Government Services or Ministerial Services.

Skills

• Relationship building
• Clear communication
• Proactive communication
• Handling sensitive and confidential matters
• Diplomacy
• Accuracy
• Stakeholder engagement
• Critical analysis
• Plain English communication
• Meeting strict deadlines
• Written communication
• Authoring
• Verbal communication
• Drafting customer responses
• Collaboration

Location

• Macquarie Park
• Regional location

Work Type

• Permanent
• Full-time
• Hybrid

Education Level

• Relevant tertiary qualifications or demonstrated, relevant, equivalent professional experience

Benefits

• Award-winning flexible and hybrid work options

About the Company

• Transport for NSW provides a safe, integrated, and efficient transport system.
• We connect people, communities, and industry every day.
• Our workforce is as diverse as the community we serve.

Equal Opportunity

• Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply.
• Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.