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About the Role

As a Front Office Strategy Consulting - Pharma Life Sciences Customer Analytics - Manager, you will specialize in providing consulting services focused on enhancing the overall customer experience. You will analyze customer touchpoints, design customer journey maps, and offer guidance to help clients create seamless and personalized experiences that drive customer satisfaction, loyalty, and advocacy. As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for project success and maintaining standards. Enhancing your leadership style, you motivate, develop, and inspire others to deliver quality. You are responsible for coaching, leveraging team members' unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. In this role, you will work within our Strategy practice, focusing on customer-related strategies and initiatives. You will analyze client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.

Responsibilities

Leading customer-centric consulting initiatives to enhance client experiences and drive business growth
Analyzing customer touchpoints and designing personalized journey maps to improve satisfaction and loyalty
Developing and implementing customer engagement strategies using data-driven insights
Managing client accounts and overseeing project planning, budgeting, and execution
Coaching team members to leverage their strengths and deliver quality outcomes
Utilizing customer data management techniques to optimize service design and delivery
Conducting customer journey analysis to identify opportunities for improvement
Collaborating with leadership to maintain consistent quality and timelines across projects
Addressing conflicts and engaging in critical conversations with stakeholders to resolve issues
Upholding professional standards and reinforcing the firm's code of conduct and independence requirements

Requirements

At least a Bachelor's degree
At least 5 years of experience

Skills

Customer Experience (CX) Strategy and Design
Customer Data Management (CDM) for strategic insights
Customer Journey Analysis
Customer Segmentation
Change management
Innovation in client engagements
Business Process Improvement
Trend Analysis
Mentoring team members

Work Type

Up to 60% travel

Experience Level

Manager

Education Level

Bachelor's degree

Salary/Compensations

$99,000 - $232,000

Benefits

Medical
Dental
Vision
401k
Holiday pay
Vacation
Personal and family sick leave

About the Company

Learn more about how we work: https://pwc.to/how-we-work

Equal Opportunity

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.