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About the Role

The Houseperson is responsible for maintaining guestrooms, back of the house working areas, and hotel premises in an attractive, clean, and orderly manner, upholding 5-star standards.

Responsibilities

• Cleans and maintains guest rooms and public spaces.
• Vacuums and sweeps carpets and mops floors.
• Cleans offices, staircases, locker rooms, and outlets.
• Provides assistance and support to room attendants and floor managers.
• Cleans carpets and upholstered furniture.
• Performs general cleaning of areas by washing walls, ceilings, moving and arranging furniture, cleaning window glass tops, dusting, polishing surfaces, and flipping mattresses.
• Strips rooms upon request.
• Receives deliveries and stocks supplies in closets and storage areas.
• Organizes storage areas.
• Moves banquet furniture and arranges meeting spaces as needed.
• Operates housekeeping equipment such as shampoo machines, pressure washers, wet vacuums, and snow blowers.
• Removes trash to the garbage room and loading area.
• Sorts, collects, and redelivers linen to the floors.
• Performs guest supply, cleaning supply, and linen inventory.
• Delivers and retrieves items to guest rooms and other departments of the hotel.
• Maintains flowers of the property as needed.
• Greets guests by name, provides direction, and ensures guest satisfaction at all times.
• Performs other tasks as assigned.

Requirements

• Must be 18 years or older.
• High school diploma, GED, or equivalent experience.
• Prior experience in housekeeping preferred.
• Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission.
• Good communication skills.
• Attention to detail and organizational skills.
• Ability to function in a noisy, hectic, and crowded environment.
• Ability to handle numerous duties simultaneously.
• Flexible to work schedules.
• Willing to work as a team member.
• Ability to read, analyze, and interpret documents, such as policy and procedure manuals.
• Ability to respond to common inquiries from other Team Members or guests.
• Fluency in English required.
• Ability to write detailed instructions and correspondence.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to compute complex mathematical calculations.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to decipher various reports and maintain reports upon request with strong decision-making and problem-solving skills.
• Ability to work well under pressure and deadlines.
• Must be able to interact with internal and external guests in a professional manner.
• Employees must be able to work varying schedules to reflect the business needs of the property.
• This position requires a non-gaming registration.

Skills

• Communication skills
• Attention to detail
• Organizational skills
• Teamwork
• Problem-solving
• Decision-making

Location

• New York

Work Type

• Full-time
• Varying schedules

Experience Level

• Prior experience in housekeeping preferred

Education Level

• High school diploma, GED, or equivalent experience

Salary/Compensations

• $30.65 - $34.34

About the Company

• Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences.
• We are looking to hire an enthusiastic and dedicated team of professionals.

Equal Opportunity

• The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law.
• We welcome the strength of diversity in our workforce.