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About the Role

Join a leader in the credit union industry as a member of Suffolk Credit Union's Member Services management team. Suffolk Credit Union offers superior value, unique products, and personal service to its members, and values its employees.

Responsibilities

• Manage all branch functions and new business development, including branch deposits, loans, and relationships.
• Achieve established goals through active participation in call programs and community events to increase visibility and business opportunities.
• Promote a sales and service culture and oversee the daily operation of a full-service branch, including operations, compliance, lending, product sales, member service, and security.
• Oversee all branch employees through effective management, coaching, scheduling, counseling, appraising, hiring, and termination.
• Delegate operations and provide backup as needed to the Assistant Branch Manager.
• Establish branch goals and performance measurements in cooperation with senior management.
• Analyze branch loan production, sales, and other data.
• Participate in the development of new credit union products and services.
• Prepare the branch budget.
• Keep branch staff informed of product, service, and process changes.
• Participate in weekly and monthly meetings.
• Attend and participate in credit union days and community events.
• Provide backup to other departmental staff as necessary.
• Achieve a minimum of 'Satisfactory' rating on internal audits and examinations.
• Accomplish the credit union's mission by completing relevant duties as requested.
• Coordinate sales and service delivery with other areas of the organization.
• Facilitate superior and continuing customer sales and service.
• Increase branch membership, deposit base, and loan portfolio.

Requirements

• High School diploma or equivalency certification.
• Three to five years of branch administration experience, with at least two years in a leadership role with demonstrated sales success.
• Business development experience is preferred.
• Notary Public certificate required or must be obtained.
• NMLS-ID required or must be obtained.
• Expertise in sales techniques, including cold calling.
• Proficient knowledge of loan application and approval processes.
• Advanced knowledge of credit union loan policies and relevant regulations (Truth in Lending, HMDA, ECOA, FCRA, UCC, HUD, RESPA, Fair Housing Act, FDCPA, NCUA regulations).
• Coaching and mentoring skills for Assistant Branch Manager and staff.
• Knowledge of credit union products, services, policies, regulations, and procedures.
• Demonstrated skill in interpreting and applying loan policies and objectives.
• Demonstrated computer and software skills.
• Demonstrated skill in member/customer service.
• Demonstrated credit analysis skills.
• Demonstrated skill in reporting and summarizing complex financial and statistical data.
• Skill with independent problem-solving.
• Skill with conflict resolution.
• Intermediate mathematical skills.
• Ability to provide managerial leadership to professional- and intermediate-level staff.
• Ability to communicate successfully with members and outside parties.
• Ability to express oneself clearly and articulately both orally and in writing.
• Ability to handle multiple and complex deadlines.
• Ability to exercise tact and responsibility with handling confidential information.
• Ability to work with little supervision of daily activities.

Skills

• Sales techniques
• Cold calling
• Loan application and approval processes
• Credit union loan policies
• Truth in Lending
• HMDA
• Equal Credit Opportunity Act
• Fair Credit Reporting Act
• Uniform Commercial Code
• HUD
• RESPA
• Fair Housing Act
• Fair Debt Collection Practices Act
• NCUA regulations
• Credit union products, services, policies, regulations, and procedures
• Loan policy interpretation and application
• Computer and software proficiency
• Member/customer service
• Credit analysis
• Reporting and summarizing financial data
• Independent problem-solving
• Conflict resolution
• Mathematical skills
• Managerial leadership
• Oral and written communication
• Handling confidential information

Location

• Suffolk Credit Union

Work Type

• Full-time

Experience Level

• 3-5 years of branch administration
• 2 years in a leadership role

Education Level

• High School diploma or equivalency

Benefits

• Competitive salaries
• Great benefits

About the Company

• Suffolk Credit Union is a leader in the credit union industry, offering superior value, unique products, and personal service to its members.
• The company values its employees.

Equal Opportunity

• Suffolk Credit Union provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.