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About the Role

The Print and Reprographic Associate ensures the timely and accurate reproduction of printed materials. This role involves advising on, coordinating, and prioritizing production of work orders, reviewing copyright materials, and maintaining accurate records. The associate will also determine equipment repair schedules, manage supply inventory, and resolve staff and customer service issues for the Copy Center.

Responsibilities

Operate and maintain high volume xerographic and finishing equipment.
Review client requirements from production to distribution.
Communicate with clients regarding production stages and project status.
Perform copying, printing, finishing, binding, and lamination of digital print work.
Prioritize and manage production flow of all customer orders.
Act as Key Operator, identifying equipment problems, performing minor repairs, or arranging for service.
Track copier usage and manage materials efficiently.
Coordinate paper restock in the Print Center.
Maintain logs of actions, including department chargeback sheets.
Keep logs for machine service calls.
Coordinate workflow of all reprographic requests.
Perform other duties assigned by the manager.

Requirements

Two years minimum experience with reprographics, copier, finishing, binding, or laminating related experience preferred.
2-3 years of experience with Microsoft Office Software (Word, Excel, Outlook).
Strong work ethic; diplomatic; team and service oriented; builds strong working relationships.
Superior verbal communication and phone skills.
Exceptional customer service skills.
Consistently demonstrates professional demeanor, appearance, and attitude.
Proven ability to remain calm under pressure; resilient.
Sound judgment and problem-solving ability.
Able to appropriately handle confidential and highly sensitive material.
Demonstrated ability to be flexible and adapt to an ever-changing work environment.
Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.

Skills

Reprographics
Copier operation
Finishing equipment operation
Binding
Lamination
Microsoft Office Suite (Word, Excel, Outlook)
Verbal communication
Phone skills
Customer service
Problem-solving
Adaptability

About the Company

The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education.
TMG has a team of over 1,500 nationwide associates and over 30 years of success in the industry.