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About the Role
The Case Manager is a key provider of services within Volunteers of America’s Case Management Model, working with clients to assess strengths and needs, plan actions, link clients to services, provide counseling, and monitor progress. This role ensures clients receive appropriate, competent, and professional information, advice, referrals, and advocacy for successful outcomes. May involve supervising direct care staff.
Responsibilities
- Manage the client intake and assessment process to orient the client to the program and produce a comprehensive assessment of client service needs.
- Develop with the client a mutually agreed-upon individual service plan reflecting assessment findings and goals, updating the plan as required.
- Meet regularly with the client to assist them in obtaining needed services/benefits to achieve their individual service plan goals.
- Provide supportive counseling to strengthen the client's ability to make appropriate life decisions.
- Document case management activities in accordance with agency and funder guidelines and procedures.
- Collect service data and participate in evaluation and quality assurance activities.
Requirements
- Demonstrated ability in verbal and written communication.
- Basic computer skills.
Location
- Bronx, NY 10455
Work Type
- Full-time
Education Level
- Associate’s degree or 60 college credits in Human Services field
- High School Diploma or GED with 2 years of relevant shelter experience
Benefits
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Prescription Coverage
- Life Insurance
- Retirement Plan
- Tuition Reimbursement
- Paid Time Off
- Paid Birthday Holiday
About the Company
- Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester.
- Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.
- Wales Avenue Residence provides safe and supportive housing to chronically homeless adults with serious mental illness and/or substance use issues, and young adults with mental illness, lack of support systems, behavioral health disorders, or those aging out of foster care at risk of homelessness.
Equal Opportunity
- VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.