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About the Role

This newly created role within the Technical Support Team provides technical advice, coaching, and quality assurance to claims teams. You will improve case management capability and technical aptitude by offering advice, quality assurance, and coaching to case management personnel across various legislative claims activities.

Responsibilities

• Coach and provide specialist support advice to Claims teams on technical matters.
• Undertake human reviews and audits of claims, providing recommendations for ongoing management, determination, and strategy.
• Collaborate with broader business units, including Claims, Injury Management/Return to Work, and Mental Health support functions.
• Participate in key business projects.

Requirements

• Significant experience in technical or senior case management roles within a workers compensation setting.
• Demonstrated coaching ability.
• Excellent attention to detail.
• Exceptional time management and organisational skills.
• Highly-developed communication skills, with the ability to engage at all levels of the organisation.
• A strategic mindset and approach to work.
• A strong sense of team and collaboration.
• A resilient attitude.
• Must have the right to live and work in Australia.

Skills

• Technical advice
• Coaching
• Quality assurance
• Case management
• Communication skills
• Time management
• Organisational skills
• Attention to detail
• Strategic thinking

Location

• Sydney CBD
• Remote
• Hybrid

Work Type

• Flexible working arrangements
• Hybrid working arrangements

Experience Level

• Senior case management

Salary/Compensations

• Competitive salary

Benefits

• 4 weeks annual leave
• Up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave
• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!

About the Company

• Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator.
• We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations.
• We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.
• Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding.
• It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.
• We also offer supportive learning and career pathways and provide ongoing access to training and career development.
• We invest in our people through strong succession planning and have a number of mentoring and training programs available.
• Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
• Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.
• We see inclusion as a conscious commitment and diversity as a vital strength.
• By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Equal Opportunity

• Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply.
• As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.
• We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
• Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.
• Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
• In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.