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About the Role
Our Hosts know that first impressions are everything. As a Host, your warm, friendly, welcoming personality will shine while greeting and seating guests, managing the waitlist, and accommodating reservations. When we’re on a wait, you’ll quote accurate times, engage guests in casual conversation, and encourage them to explore our iconic menu or beautiful bakery case, answering questions along the way. With pride and a passion for hospitality, you’ll help ensure every guest feels welcomed and cared for from start to finish.
Responsibilities
- Warmly greet guests creating a positive first impression
- Use a floor plan and follow a seating rotation to assign tables promoting guest satisfaction
- Provide accurately quoted wait times while managing reservations to support smooth guest flow
- Play an important role in front of house operations, supporting teamwork to enhance the overall guest experience
- Answer phones with a sense of urgency, helping guests with general questions
- Follow instructions with attention to detail and consistency
- Demonstrate ownership of sidework and closing tasks
- Multitask and work well under pressure while maintaining cleanliness and organization
- Work with speed and efficiency in a fast paced, full-service restaurant
Requirements
- Previous restaurant, hospitality, customer service, or food service industry experience preferred
- Strong communication and interpersonal skills with a focus on guest service
- Dependable, dedicated, reliable, and punctual with a strong work ethic
- Adaptable and patient, taking pride in providing excellent guest relations
- Team player with a positive, patient attitude
- Ability to lift up to 35 pounds, stand for extended periods, continuously bend, reach and twist
- Must be at least 18 years old
Skills
- Communication skills
- Interpersonal skills
- Guest service
- Attention to detail
- Consistency
- Ownership
- Multitasking
- Work well under pressure
- Cleanliness
- Organization
- Speed
- Efficiency
Work Type
- Full-time
- Part-time
Education Level
- No cost GED or Associate Degree programs
Salary/Compensations
- $19.61 - $20.00 / Hour
Benefits
- Steady Hours
- Flexible scheduling
- Faster Pay – access up to 50% of your earned wages the next day
- 50% off shift meals
- 25% discount when dining with friends and family
- Paid vacation and sick time
- Medical, Dental, Vision, and Prescription coverage options
- Medical coverage starting as low as $12 per pay period
- Virtual Care and no cost online mental health services
- World class training designed to support your personal and professional growth
- Career advancement opportunities
- Perks and discounts including cell phone, gym, movie, and theme park savings
- Employee recognition and appreciation awards
- HELP Fund (Hardship and Emergency Lifeline Program)
- Opportunities to give back through community and charity events
About the Company
- Named to FORTUNE Magazine’s “100 Best Companies to Work For®” list every year since 2014, The Cheesecake Factory Incorporated is a leader in experiential dining.
- We are culinary-forward and relentlessly focused on hospitality.
- Delicious, memorable experiences created by passionate people—this defines who we are and where we are going.
- We currently own and operate over 370 restaurants throughout the United States and Canada under brands including The Cheesecake Factory®, North Italia®, Flower Child® and a collection of other FRC brands.
- Internationally, 35 The Cheesecake Factory® restaurants operate under licensing agreements.
- Our bakery division operates two facilities that produce quality cheesecakes and other baked products for our restaurants, international licensees and third-party bakery customers.
- Join an award-winning company, including: Fortune 100 Best Companies to Work For® (since 2014), PEOPLE® Companies That Care (since 2021), Great Place to Work® Certified
Equal Opportunity
- We are an equal opportunity employer.
- We are committed to creating an inclusive and welcoming workplace for all.
- We welcome applicants from a wide variety of identities, ideas, perspectives, backgrounds and experiences to apply.
- The Cheesecake Factory offers reasonable accommodations to job applicants with disabilities.