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About the Role

As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Virgin Active is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day. We are looking for a Sales Membership Consultant to join our Acquisitions team.

Responsibilities

Meeting monthly membership goals for sales and growth, with a focus on data and revenue.
Acting as the point of contact for members, elevating their member experience at every touchpoint.
Addressing member inquiries and upholding meticulous standards of administration and support.
Creating a presence and a warm, inviting atmosphere throughout the club, from acting as Front of House, to providing new Member visits.
Taking ownership of membership targets, striving for excellence in sales, retention, and growth every month.
Ensuring all activity targets are met to achieve desired net growth.
Tailoring membership offerings to meet individual needs and expanding corporate memberships to prospects within the immediate locality of the club.
Providing advice on all activities related to Exercise Experience and products offered by Virgin Active.
Supporting the smooth operation of the club and consistently providing exceptional customer service.
Taking on the responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the needs of the business, leading by example in all aspects of club management.

Requirements

Previous experience of working in a customer centric, target driven role (desirable but not essential).
Strong interpersonal skills that make you approachable to members, prospects, and colleagues alike.
Good communication skills.

Work Type

Full Time

Salary/Compensations

£28,557.36—£29,498.56 GBP

Benefits

30 days (excluding bank holidays) annual leave, plus a Celebration Day.
Access to The Peoples Pension, with company contributions at 3%.
Complimentary Virgin Active membership for you and a buddy.
Free membership for your children.
Discounts across Virgin active everything from guest passes to 50% off PT sessions.
Discounts across Virgin Group (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2).
20% off food and drink at KAUAI branches located in clubs.
Access to Salary Finance for loans and savings plans.
Access to Health Heroes employer assistance programme with 6 free counselling sessions.
Complimentary corporate letting services through Dexters.
Access to ePoints, offering online discounts to retailers.
Discount on all Virgin Active Academy courses.

About the Company

As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing.
By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate.
Virgin Active is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day.