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About the Role

As a Key Account Manager for Maritime Data SaaS solutions, you will manage and expand relationships with key global clients, acting as a trusted partner to senior decision-makers and ensuring they maximize value from the company’s maritime intelligence and data solutions. Your role combines strategic account management, solution consulting, and commercial growth through renewals, upsells, cross-sells, and multi-region expansions.

Responsibilities

Oversee a specified portfolio of enterprise accounts within a particular sector.
Build deep, multi-level relationships with customer stakeholders (C-suite, data & analytics leads, operations, risk, and compliance).
Serve as the primary commercial contact for all client matters — renewals, upsells, cross-sells and escalations.
Ensure high customer satisfaction, usage, and adoption across regions and teams.
Develop and execute multi-year account plans aligned with customer business goals and sustainability targets.
Identify upsell and cross-sell opportunities in data and online subscriptions, APIs, and analytics tools.
Lead renewals and pricing discussions with procurement and executive teams.
Achieve or exceed revenue, retention, and expansion targets.
Translate maritime data insights into measurable business outcomes for clients (e.g., risk mitigation, business development, compliance).
Conduct value reviews and quarterly business reviews (QBRs) with clients.
Collaborate with Product and Data Science teams to align product development with customer feedback.
Maintain accurate forecasts and renewal/expansion pipelines in CRM (e.g., Salesforce).
Monitor account health metrics, usage analytics, and satisfaction scores.
Report on revenue performance, risk indicators, and strategic opportunities.
Represent the company at key maritime events, conferences, and forums (e.g., Posidonia, Nor-Shipping, SMM, Sea Asia).

Requirements

5+ years in SaaS account management or enterprise sales, ideally with global clients.
3+ years in the maritime or logistics data sector strongly preferred.
Proven success managing complex, long-cycle accounts and achieving growth/renewal targets.
Understanding of maritime operations, fleet management, AIS data, and analytics.
Familiarity with digital platforms for vessel tracking, port calls, emissions, and supply chain visibility.
Understanding of digitalisation trends in shipping and regulatory frameworks (IMO, EU ETS, CII).
Excellent relationship management and negotiation abilities.
Strong communication and presentation skills, with the ability to simplify technical concepts.
Strategic and analytical mindset — able to link data solutions to business outcomes.
Self-starter with a global mindset and the ability to work independently.
Experience using Salesforce.
Proven experience selling business intelligence, insights, market data or editorial products and/or services.
Proficiency in a European language.

Skills

SaaS account management
Enterprise sales
Maritime data
Logistics data
Relationship management
Negotiation
Communication
Presentation
Strategic thinking
Analytical mindset
Salesforce
Business intelligence
Market data
Editorial products
European language proficiency

Location

London

Work Type

Hybrid

Experience Level

5+ years in SaaS account management or enterprise sales
3+ years in the maritime or logistics data sector

Education Level

A degree in any discipline

Benefits

25 Days Holiday rising to 27 after 2 years’ service
Day off for your birthday
Life Assurance of 4 x Salary
Company pension scheme: employee contribution of 5% basic salary, matched by an employer contribution of 5%
Up to 4 Days Paid Volunteering per year
Additional leave for life events
Healthy Lifestyle Subsidy up to £250 annually
Enhanced Family Leave
Work from anywhere policy (up to 4 weeks per year, subject to approval)
Cycle to Work scheme
Flexible benefits: Private Healthcare Plan, Dental Insurance, Medical Expenses Cash Plan, Health Screening, Critical Illness Cover, Employee Assistance Programme
Option to purchase 3 additional days of annual leave

About the Company

Lloyd’s List Intelligence delivers trusted maritime data, analytics, and insight that keeps global trade moving.
Powered by 3,000+ intelligence sources, proprietary AIS data, and a global network of analysts, we provide real-time visibility into the world’s fleets, trade flows, and risks.
By combining advanced analytics, AI, and human expertise, our intelligence helps organisations across shipping, finance, commodities, insurance, legal, and government sectors make confident decisions — reducing risk exposure, optimising operations, and identifying commercial opportunities.
With over 300 years of maritime heritage, we continue to shape the future of trade intelligence, transforming vessel, ownership, compliance, and emissions data into clarity that drives smarter, safer, and more transparent trade.

Equal Opportunity

We are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
Please let us know of any adjustments we need to make for you to show us your best self.