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About the Role

The Housing Services Support Worker will report to the Supervisor of Transitional Housing and will be responsible for maintaining a safe, welcoming, and secure environment while providing supervision, guidance, and support to residents. This role emphasizes life skills, parenting, and social development, collaborating with residents to identify and achieve their goals.

Responsibilities

• Maintain a safe, welcoming, and secure environment by upholding the rules and expectations of the home.
• Provide supervision, guidance, and support to residents, emphasizing life skills, parenting, and social development.
• Collaborate with residents to identify housing, personal, and family goals, and offer ongoing support to achieve and sustain them.
• Deliver individualized supports, including crisis intervention, conflict resolution, and responsive interventions that promote stability and well-being.
• Plan, facilitate, and support group activities and programming focused on life skills, cultural connection, and community engagement.
• Assist residents with practical needs such as transportation, accompaniment to appointments, and access to community services and resources.
• Integrate culturally grounded, trauma-informed, and strength-based practices into daily interactions and program delivery.
• Coordinate referrals to counselling, cultural programs, groups, classes, and other relevant support services.
• Maintain the cleanliness, safety, and organization of program spaces, equipment, and supplies.
• Manage food inventory, complete bulk orders, and conduct grocery shopping as required.
• Prepare clear and timely written and verbal updates, assessments, and reports on resident progress and program participation.
• Maintain accurate and up-to-date case documentation in accordance with agency standards and timelines.
• Collaborate with the case manager to ensure coordinated, holistic, and continuous support for residents.
• Represent Native Child and Family Services of Toronto in a professional manner within the community and among partner networks.
• Be available to work assigned shifts and remain awake, alert, and responsive throughout the duration of each shift.
• Perform other related duties and responsibilities as assigned.
• Work location may vary according to program needs and requirements.

Requirements

• Post-secondary education in a Human Services field (e.g., BSW, CYC, CYW, SSW) or an equivalent combination of related education and relevant experience within the shelter, housing, or social services sector.
• Minimum of one (1) year of direct experience providing housing or support services within a transitional housing, emergency shelter, or group living environment.
• Preference will be given to candidates with Indigenous lived experience and/or a strong understanding of Indigenous cultures, values, and community experiences.
• Strong connection to and/or established relationships with First Nations, Inuit, and Métis communities.
• Knowledge of resources and services available to Indigenous peoples related to housing, homelessness, addictions, mental health, and community well-being.
• Demonstrated ability to provide trauma-informed, culturally grounded, and strength-based supports that promote healing and well-being.
• Strong written and verbal communication skills, with proven organization, initiative, and commitment to confidentiality.
• Ability to work collaboratively and respectfully with residents, colleagues, and community partners, demonstrating interpersonal skill, tact, and cultural sensitivity.
• Commitment to integrating the Mission, Vision, and Values of Native Child and Family Services of Toronto into daily practice, service delivery, and professional relationships.
• Understanding of workplace health and safety practices and employee responsibilities under current legislation.
• Current CPR and First Aid certification, or willingness to obtain prior to employment.
• Successful completion of a Police Vulnerable Sector and Broad Record Check (PVSBRC) is required.
• The successful candidate will be required to complete a background check prior to employment.

Skills

• Life skills
• Parenting
• Social development
• Crisis intervention
• Conflict resolution
• Culturally grounded practices
• Trauma-informed practices
• Strength-based practices
• Written communication
• Verbal communication
• Organization
• Initiative
• Confidentiality
• Interpersonal skill
• Tact
• Cultural sensitivity
• Workplace health and safety practices
• CPR
• First Aid

Location

• Toronto

Work Type

• Regular Full Time
• Unionized

Experience Level

• Minimum of one (1) year of direct experience

Education Level

• Post-secondary education in a Human Services field (e.g., BSW, CYC, CYW, SSW) or an equivalent combination of related education and relevant experience

Salary/Compensations

• $45,291 - $73,869

Benefits

• Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
• Access to Employee and Family Assistance Program.
• A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
• Learning and Development opportunities to fuel your professional growth.
• Maternity leave top-up
• Generous Paid Vacation and Days-off
• A Culturally rounded environment celebrating our roots

About the Company

• Native Child and Family Services of Toronto (NCFST) strives to provide a life of quality, well-being, caring and healing for our children and families in the Toronto Indigenous Community.
• We do this by creating a service model that is culture-based and respects the values of Native people, the extended family, and the right to self-determination and through the integration of holistic, culturally based prevention services that are child centered, family focused, and community driven.
• At Native Child, we are guided by our purpose: Honoring Our Roots, Embracing Our Future.
• We are inspired to be and do our best, recognizing the profound impact we have on our communities, our people, and our shared heritage.
• Our commitment to preserving and celebrating Indigenous culture drives us to be a leading force in our region.
• Here, you are welcomed into an inclusive and supportive environment that values each individual's contributions and fosters collective success.

Equal Opportunity

• We are an Equal Opportunity Employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected ground.
• We encourage applications from all qualified individuals, including those from Indigenous backgrounds.
• In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Native Child will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.
• NCFST may use artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment.
• We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws.
• We regularly review these tools to help prevent bias or discrimination.