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About the Role

We are seeking a friendly, customer-focused professional who is passionate about creating exceptional guest experiences and ensuring every stay starts and ends on a positive note.

Responsibilities

• Manage the check-in/out process.
• Handle all guest inquiries.
• Make or modify reservations.
• Provide recommendations for local attractions and dining.
• Enhance the guest's stay.
• Occasionally clean or assist other departments as needed.
• Ensure a pleasant and comfortable experience for guests.
• Provide a welcoming environment at all times.
• Demonstrate teamwork.
• Protect guest information and ensure privacy.
• Resolve complaints immediately and take ownership of situations.
• Complete all Brand and Company Training in a timely manner.
• Strive to achieve 100% guest satisfaction.

Requirements

• Flexibility to work in shifts and report for scheduled shifts.
• Ability to work with little or no supervision while meeting high-performance standards.
• Excellent organization skills.
• Ability to follow instructions.
• High School Diploma or GED.
• Work experience in Customer Service in the Hospitality Field.
• Hilton hotel experience a plus!
• Experience with hotel operation systems.

Skills

• Guest Relations
• Check-in/out process
• Handling inquiries
• Making/modifying reservations
• Providing recommendations
• Guest experience enhancement
• Cleaning assistance
• Courteous phone etiquette
• Computer literacy
• Effective communication
• Energetic and outgoing personality
• Cash and credit card handling
• Teamwork
• Guest information protection
• Complaint resolution
• Brand and Company Training completion
• Guest satisfaction achievement

Work Type

• Full-time

Experience Level

• Entry Level
• Some experience preferred

Education Level

• High School Diploma or GED

Benefits

• Employer Matching 401K Retirement Plan
• Medical Insurance
• Dental Insurance
• Vision Insurance
• FREE life insurance
• Vacation Pay
• Holiday Pay
• Management training

About the Company

• Aperture Hotels is an established hotel management company with a management portfolio of well-known brands including Hilton Garden Inn, Homewood Suites, Hotel Indigo, Courtyard by Marriott, Hampton Inn and Suites, Fairfield Inn and Suites, Holiday Inn Express, Home2, as well as an Independent.
• We offer a dynamic work environment with avenues for professional and personal growth.
• Aperture strives to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments.
• We are seeking an individual who embodies the core values that are integral to our success.
• Be Transparent and Accountable
• Be Actively Curious
• Embrace Growth
• Create Value for Stakeholders
• Commit and Care

Equal Opportunity

• Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. All qualified applicants will receive consideration for employment without regard to race, creed, color, sex, sexual orientation, religion, national origin, age, physical handicap, height, weight, marital status, veteran status, political belief, or any other characteristic protected by law.
• Aperture Hotels thrives in a diverse environment and seeks to celebrate differences and their positive impact on growth.
• For more information, employees and/or candidates are encouraged to visit www.eeoc.gov [https://www.eeoc.gov].