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About the Role

FT Live is seeking a commercially driven Delegate Services Manager to support the growth of paid delegate attendance across a portfolio of FT Live events. You will engage prospective and existing delegates, communicate event value, and build client relationships to meet ambitious revenue targets. This role involves understanding assigned sectors and audiences, improving targeting and conversion, and maintaining sales performance records in Salesforce.

Responsibilities

Meet and exceed weekly, monthly, and annual delegate revenue targets.
Develop a strong understanding of assigned sectors to improve engagement and conversion.
Proactively contact prospective delegates by phone and email to secure new paid registrations.
Build and maintain lasting relationships with existing clients.
Achieve agreed weekly and monthly activity targets, including call time and outbound activity.
Generate new prospective delegate leads and collaborate with research colleagues.
Maintain accurate and timely records of sales activity within Salesforce.
Provide feedback to the FT Live team on conference campaigns.
Collaborate with the Head of Delegate Acquisition Data Operations & Research to maintain a lead pipeline.
Work with conference production and marketing teams to understand event programs and target audiences.
Attend relevant meetings and share updates on delegate registration progress.
Support contract telemarketers with processes and guidance.
Support the Head of Delegate Services – Acquisition & Customer Services.
Produce weekly reports, forecasts, and pipeline updates.

Requirements

Strong communication and influencing skills, with confidence engaging prospective clients by phone and email.
A commercially focused approach and motivation to achieve challenging revenue and activity targets.
Demonstrable ability to build relationships with new and existing clients.
Strong organizational and time-management skills, with the ability to manage activity across multiple events and priorities.
A proactive approach to lead generation and identifying new commercial opportunities.
Ability to learn sophisticated event propositions and translate them into clear, compelling messages.
Strong attention to detail and commitment to maintaining accurate CRM records.
Comfortable using data, pipeline information, and feedback to assess performance and find opportunities for improvement.
Collaborative working style and ability to build productive relationships with colleagues across sales, research, marketing, and production teams.

Skills

Communication
Influencing
Sales
Relationship Building
Organization
Time Management
Lead Generation
CRM
Data Analysis

Location

Global

Work Type

Hybrid
Flexible working

Experience Level

Previous experience in delegate acquisition, telesales, business development, customer acquisition or another goal-oriented commercial environment is desirable.
Experience working with Salesforce or another CRM platform is desirable.
Experience within events, conferences, publishing, media or a related sector is desirable.

Benefits

Generous annual leave
Medical cover
Inclusive parental leave packages
Subsidised gym memberships
Opportunities to give back to the community

About the Company

The Financial Times is a leading global news organisation known for its authority, integrity, and accuracy.
The FT's mission is to deliver quality information and services worldwide.
The FT fosters a culture of curiosity and rewards ambitious thinking.
The FT offers opportunities to reach millions, create impactful work, and deliver impartial journalism.
The FT provides a warm, collaborative culture with a diverse community of experts.
The FT supports employee growth, career aspirations, and wellbeing.
The FT offers opportunities that challenge and inspire, with no fixed career path.

Equal Opportunity

We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued.
A supportive workplace is one where employees feel they can be themselves and operate to their full potential.
We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.
We are a disability confident employer and Valuable 500 signatory.