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About the Role

Play a key role in ensuring Camden residents experiencing financial hardship receive the right combination of financial support and advice to improve their circumstances. Assess Housing Payments and complex Crisis Payment applications, provide expert guidance to Grant Assessors, manage a small team, and contribute to the development of a new approach that brings together discretionary grants, advice and wider interventions. Help ensure support is delivered accurately and efficiently, use expertise to guide decision-making on complex cases, and work with colleagues to identify opportunities to improve systems and processes, outcomes for residents, and build long-term financial resilience.

Responsibilities

Assess Housing Payments and complex Crisis Payment applications
Provide expert guidance to Grant Assessors
Manage a small team
Contribute to the development of a new approach that brings together discretionary grants, advice and wider interventions
Ensure support is delivered accurately and efficiently
Use expertise to guide decision-making on complex cases
Work with colleagues to identify opportunities to improve systems and processes, outcomes for residents, and build long-term financial resilience

Requirements

Experience from a welfare benefits, debt or other financial support background
Strong track record of supporting people in financial hardship
Excellent knowledge of welfare benefits and discretionary support schemes
Strong analytical and numeracy skills
Confidence to make and support complex decisions
Ability to communicate with empathy and professionalism
Passion for helping residents improve their financial circumstances
Commitment to delivering financial support linked in with advice
Experience, or a strong desire to develop, in supporting and coaching colleagues
Ability to provide guidance, share expertise and help drive high performance across a team
Ability to thrive in a fast-paced environment
Ability to balance competing priorities while maintaining a strong focus on resident outcomes

Skills

Welfare benefits knowledge
Discretionary support schemes knowledge
Analytical skills
Numeracy skills
Decision-making
Communication skills
Empathy
Professionalism
Coaching
Guidance
Team performance driving

Location

5 Pancras Square

Work Type

Full Time
Permanent

Experience Level

Level 3 Zone 1

Salary/Compensations

£38,923 - £43,749

Benefits

Flexible working

About the Company

Camden is building somewhere everyone can thrive, by making our borough the best place to live, work, study and visit.
Home to the UK's fast-growing economy.
Making radical social change a reality, so that nobody gets left behind.
Money Advice Camden service works tirelessly to understand our communities here in Camden, and to help people access the support they need as quickly and seamlessly as possible, helping keep people on track.
Our team is passionate about the difference we can make in people’s lives, ensuring no one is left behind.

Equal Opportunity

Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience.
We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed.
We are committed to making our recruitment process barrier-free and accessible for everyone.
If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you.
This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long-term health conditions.