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About the Role

Lead and nurture a critical cluster of pharmaceutical accounts, serving as the primary strategic partner for senior clients and a mentor for your account teams. This role focuses on driving account growth, ensuring flawless execution of complex campaigns, and identifying opportunities to expand the agency's value and market presence within the pharmaceutical sector.

Responsibilities

• Lead a group of accounts and manage the internal team, including account directors, for proper planning, resource management, forecasting, and revenue.
• Develop new business opportunities within assigned brands and the broader pharmaceutical market.
• Oversee the growth and development of the team.
• Assist the VP Client Services in managing the Client Services department, identifying and resolving issues.
• Develop a deep understanding of client needs and participate in strategic and tactical brand plan development.
• Build and maintain long-term partnerships with client brand teams and senior management.
• Meet regularly with senior clients to assess partnership status and resolve issues.
• Manage the execution and delivery of outputs for a portfolio of brands by securing necessary resources.
• Approve forecasting, revenue phasing, and tracking for a portfolio of brands.
• Conduct regular one-on-one meetings with direct reports to ensure high-quality deliverables.
• Train and coach the Account team and Client Services on operations, processes, and finance.
• Drive continuous improvement of agency processes and policies and manage their impact on team performance.
• Provide leadership by anticipating opportunities and roadblocks to optimize team performance.
• Act as a role model and coach to account directors and other direct reports.
• Ensure projects are running smoothly by meeting with account directors and their teams.
• Facilitate the cross-fertilization of best practices within teams and the Client Services group.
• Provide guidance in identifying team priorities and gaps.
• Participate in employee recruitment, performance management, and terminations.
• Develop new business opportunities within the current client base and with potential prospects.
• Network within the industry to build relationships.
• Identify and enable initiatives to expand agency value with clients.
• Recognize and activate opportunities to expand agency value with present clients.
• Monitor project and program performance, acting as a change manager to optimize processes.
• Manage processes through internal teams, clients, and suppliers.
• Ensure client mandates are successfully carried out.
• Provide clear and timely information to internal resources involved in projects.
• Ensure clear, open, and respectful communication between directors and associates.
• Commit to excellence, personal and professional growth, and expanding knowledge.
• Implement new, improved ways of working grounded in passion for the business.
• Work with integrity and hold oneself accountable for delivering on expectations.
• Seek, listen to, and act on feedback.
• Stay current with industry news and the competitive environment.
• Collaborate to ensure work produced is consistently of the highest quality.

Requirements

• Bachelor degree in a relevant discipline
• 10 to 15 years of pharma agency experience
• 5 years of experience as an account director, including management of major accounts
• Experience in building and managing teams, including coaching and mentoring
• Proficiency and understanding of operations, including the agency process
• Excellent knowledge of communication and marketing industry trends
• Strong strategic ability
• Business savvy and financial acumen
• Great communication and persuasion skills
• Self-starter aptitude and ability to work autonomously
• Inspirational leadership with the ability to propose effective solutions and make decisions
• Emotional intelligence
• Ability to build trusting relationships
• Passion for getting things done within stringent internal/external timelines and deadlines
• Multitasking ability and capacity to work under pressure in fast-paced, evolving, and growing environments
• Desire to be an important member of business growth
• Planning and organizational skills

Skills

• Strategic planning
• Team leadership
• Client relationship management
• Business development
• Financial acumen
• Communication
• Persuasion
• Problem-solving
• Coaching
• Mentoring
• Operations management
• Project management
• Change management
• Cross-functional collaboration

Location

• Hybrid

Work Type

• Hybrid
• Full-time

Experience Level

• 10-15 years
• 5 years as account director

Education Level

• Bachelor degree

Salary/Compensations

• $110,000—$160,000 CAD

Benefits

• Required in-office days fostering creativity, collaboration, and connection.

About the Company

• Grey Health is the culmination of the legacies of Grey and TANK, with employees across 20 studios in 18 countries.
• The company's mission is to deliver famously effective ideas that drive business results for top-tier clients in the health and wellness market.
• Grey was named a Top 100 Most Loved Workplace in 2023.
• The agency network and The Grey Group ranked in the top ten award winners at the Cannes Lions International Festival of Creativity.
• TANK and Grey maintain unique identities while benefiting from shared resources and strategic direction to unlock global opportunities.

Equal Opportunity

• TANK WW is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics.
• Committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
• Recruiting fraud awareness: TANK WW does not conduct interviews via instant messaging platforms and will never request personal financial information during the hiring process.
• All legitimate communication will come from an official @TANKWW.com email address.