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About the Role

Join us as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) where you’ll play a key role in helping keep the justice system safe and secure. Keep people safe. Keep justice moving.

Responsibilities

• Escorting detainees within the court, including to courtrooms, cells, and facilities
• Supervising detainees during hearings to maintain safety and security
• Managing sensitive situations and maintaining strict confidentiality
• Supporting detainee welfare, including access to food, drink, and wellbeing checks
• Monitoring behaviour and responding to incidents or risks
• Conducting searches to maintain a secure environment
• Completing accurate records and documentation
• Working closely with court staff and partners to ensure smooth operations

Requirements

• Full UK driving licence (B/B1) (desirable)
• Reasonable fitness for the physical demands of the role
• Strong communication skills (written and verbal)
• Ability to stay calm and make decisions under pressure
• Confidence managing behaviour and de-escalating conflict
• Teamwork and the ability to follow processes accurately
• Professionalism, integrity, and respect for confidentiality
• Must have the right to work in the UK
• Visa must have at least two years remaining (if applicable)
• Must have at least one year’s UK residency (if applicable)

Skills

• Communication skills (written and verbal)
• Decision making under pressure
• Behaviour management
• Conflict de-escalation
• Teamwork
• Process adherence
• Professionalism
• Integrity
• Confidentiality

Location

• Royal Courts of Justice, London WC2A 2LL

Work Type

• Early and late shifts
• Part-time working may be considered (across full working days)

Experience Level

• Entry level (full training provided)

Salary/Compensations

• £27,318 (35hrs pw), rising to £28,277 from 1st September 2026
• Year 2: £29,193
• Year 3: £30,051
• Year 4: £30,935

Benefits

• Holidays: 20 days (rising to 25 after 7 years’ service) plus bank holidays (pro rata’d)
• Pension: Up to 6% contributory pension scheme (matched by Serco)
• Training and development: Structured induction (5½ weeks), ongoing learning, access to internal courses and qualifications, mentoring, and a strong focus on internal progression
• Health and wellbeing: Employee Assistance Programme (EAP), support from mental health charity MIND, Simply Health cash and dental plans, wellbeing resources, discount on membership at Serco-run gyms
• Discounts: Savings across major retailers and experiences, including Merlin attractions, cinema, leisure, retail, hospitality, mobile plans, and more

About the Company

• Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities.

Equal Opportunity

• Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.