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About the Role

As a Solutions Planning Associate Director within the Pan Regional team, you will be crucial in protecting and growing revenue from priority clients, leading new client onboarding, and ensuring best-in-class delivery of Media Solutions across multiple markets. You will serve as the primary point of contact for key client concerns, champion process efficiency, and act as a vital link between the day-to-day work of the Solutions Planning team and strategic client workstreams. This role demands the ability to navigate multi-market planning and delivery complexities, ensuring effective and consistent solution delivery across markets, with a sharp eye for detail, strong team management skills, and a commitment to operational excellence.

Responsibilities

Retain, protect, and grow spend with top clients, taking ownership of newly converted clients during onboarding.
Address client concerns and blockers, collaborating with senior stakeholders across agency teams and markets.
Contribute to new business pitches.
Support Director in owning senior client lead relationships, understanding their business priorities, challenges, and competitive landscape.
Lead sessions to educate agency and client teams on Media Solutions planning principles and best practices.
Build strong relationships across relevant local markets to support effective pan-regional planning and delivery.
Act as the first point of contact and identify cross/up-selling opportunities.
Possess an in-depth understanding of client objective frameworks and Media Solutions measurement offering.
Empower the team to adopt new processes and educate agencies and internal stakeholders.
Collaborate with the Marketing Science team to create custom data strategies for key clients.
Lead and embed best practices within the team, ensuring high standards of delivery across markets.
Line manage and develop team members, providing guidance and support for operations, personal development, and career growth.
Act as an escalation point for core process, ways of working, and client challenges.
Ensure pan-regional plans and solutions can be effectively delivered across multiple markets.
Drive continued efficiencies in ways of working and ensure adherence to best-practice planning principles.
Refine and improve operational workflows, considering different teams, markets, and touchpoints.
Leverage AI and automation where appropriate.

Requirements

Solid experience in media planning, account management, or a similar client-facing role, ideally within an agency or media owner environment.
Proven ability to manage and grow client relationships, with a focus on revenue protection and new business onboarding.
Strong understanding of media solutions, planning principles, and measurement methodologies.
Experience working across multiple markets, regions, or international client accounts.
Ability to navigate different market requirements while delivering a consistent regional strategy.
Excellent organizational skills and a keen eye for process improvement and operational efficiency.
Experience in line managing, mentoring, or sharing knowledge with junior team members.
A collaborative approach, strong communication skills, and the ability to educate and influence.
A proactive mindset, always seeking to refine and improve workflows.
Must have the right to work in the UK.

Skills

AI-enabled planning
Advanced measurement
Cross-channel innovation
Media planning
Account management
Client relationship management
Revenue protection
New business onboarding
Media solutions
Planning principles
Measurement methodologies
Multi-market collaboration
Process improvement
Operational efficiency
Team management
Mentoring
Knowledge sharing
Communication
Influence
Proactive mindset
AI and automation

Location

London

Work Type

Hybrid
Full-time

Experience Level

Associate Director
Senior

Benefits

Access to global WPP Media & WPP networks for professional growth and networking.
Employee resource groups.
Frequent in-office events.
Opportunities for learning at the cutting edge of marketing and advertising.

About the Company

WPP is the trusted growth partner for the world’s leading brands, helping clients navigate change, capture opportunity, and deliver transformational growth through exceptional talent, trusted data and intelligence, and world-class partnerships via the WPP Open platform.
WPP Media is WPP's AI-driven media operating unit, integrating media, data, and partnerships to deliver creative personalization at scale, powered by Open Intelligence.
WPP Media Solutions sits at the heart of WPP’s media, data, technology, and performance ecosystem, solving complex client growth challenges with integrated, future-proofed media strategies that are people-first, privacy-safe, and outcomes-driven.
In 2026, WPP Media Solutions leads the industry in applying AI-enabled planning, advanced measurement, and cross-channel innovation.

Equal Opportunity

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics.
Committed to fostering a culture of respect where everyone feels they belong and has equal opportunities to progress in their careers.