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About the Role

Care Coordinators are the heartbeat of the clinic, setting the tone for the entire patient experience. This is a fast-paced, multi-tasking role where your ability to stay calm, follow through, and take ownership makes a direct impact on patients and the clinical team.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Requirements

• High School Diploma or GED
• Experience in a medical front desk, healthcare reception, physical therapy, chiropractic, dental, or similar clinical office setting preferred but not required.
• Strong communication, organization, multitasking, and follow-up skills
• Comfort using computers, phones, scheduling systems, electronic medical records, email, and basic spreadsheets
• Ability to discuss payments, scheduling expectations, and basic insurance information with professionalism
• A calm, patient-centered approach with strong attention to detail and a willingness to help the team

Skills

• Communication
• Organization
• Multitasking
• Follow-up
• Computer proficiency
• Phone systems proficiency
• Scheduling systems proficiency
• Electronic medical records proficiency
• Email proficiency
• Basic spreadsheet proficiency

Location

• Austin, Texas 78723

Work Type

• Full Time

Education Level

• High School Diploma or GED

Salary/Compensations

• $15-$18/Hour

Benefits

• Health, Dental, and Vision Insurance
• Paid Time Off
• Family Building and Parental Leave Benefits
• 401(k) with employer matching up to 4%

About the Company

• Texas Physical Therapy Specialists, a member of the Confluent Health family.
• Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce.

Equal Opportunity

• We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics.
• If you need assistance or would like to request an accommodation due to a disability, please contact us at careers@goconfluent.com.