Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This position serves as the primary point of contact for all emergencies at VPCH, monitoring the emergency line, responding to medical/psychiatric emergencies, and liaising with emergency responders. The role involves safeguarding patient valuables, updating the electronic Bed Board, and providing reception and back-up support for Medical Records.

Responsibilities

• Interviews patients upon arrival to assess awareness of their status and to explain their rights.
• Distributes all required patient information to other hospital personnel.
• Enters patient information into automated systems and corrects errors and discrepancies.
• Produces reports as required.
• Notifies relevant parties in cases of discharge or elopement.
• Safeguards patient valuables and tracks additions and removals.
• Updates the electronic Bed Board in real time.
• Provides Reception coverage after normal business hours and during staff shortages.
• Provides back up coverage and support for Medical Records by obtaining copies of records for new admissions and copying records as needed.
• Fields call for electronic medical record issues.
• Receives referrals for admission of involuntary mental health patients statewide.
• Ensures all available community resources have been exhausted, proposed admissions meet hospital criteria, correct procedures have been followed, and that referral has been approved by an authorized applicant.
• Provides technical assistance and data reporting to the care management team to facilitate information flow and transfer of patients under the care and custody of the Commissioner of Mental Health.
• Performs detailed data collection and generates basic analytic reports associated with referrals, hospitalization admission and disposition criteria, legal status, involuntary medication, and emergency procedures for all persons in the care management system.
• Sends daily morning updates to all members of the care management system.
• Receives requests for patient Transport/Supervision from Designated Hospitals (DH), Care Managers, or QMHPs from one location to another.
• Faxes requests, follows through to ensure delivery of requests, and schedules requests.
• Notifies requesting agency of the status of requests.
• Monitors emergency line and responds accordingly to medical / psychiatric emergencies.
• Liaison with emergency responders.
• Monitors all communications and elevates, as necessary.
• Monitors paging system and pages staff as necessary for emergency situations.

Requirements

• Must pass a fingerprint supported background investigation.
• Must agree to finger-printing and background check requirements to be eligible for the position.
• Applicants will have the right to withdraw their applications before finger-printing and/or a background investigation is conducted.
• Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks will be conducted.

Skills

• Data reporting
• Technical assistance
• Data collection
• Communication

Location

• Vermont

Work Type

• Temporary
• Variable hours
• Not expected to be full-time

Experience Level

• One (1) year of work experience in a healthcare setting, healthcare administration, direct service to individuals with mental illness, care coordination, healthcare transportation management, or utilization review.
• Two (2) years of full-time college coursework or an associate's degree in nursing, psychology, social work, or a field closely related to mental health or healthcare.

Education Level

• High school diploma or equivalent
• Two (2) years of full-time college coursework or an associate's degree in nursing, psychology, social work, or a field closely related to mental health or healthcare.

About the Company

• The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills.

Equal Opportunity

• The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status.
• The State’s employment decisions are merit-based.
• Retaliatory adverse employment actions by the State are forbidden.