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About the Role
Nike Chelsea Kings Road is seeking a Service-focused Floor Manager to provide world-class service and a premium brand experience. You will coordinate, coach, and motivate employees, support daily business management to achieve sales targets, and ensure compliance with Nike standards.
Responsibilities
- Deliver exceptional consumer service and a premium brand experience.
- Coordinate, coach, and motivate employees.
- Maintain an excellent work atmosphere.
- Support the management of daily business to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns.
- Identify and solve problems in partnership with store leadership.
- Act as a brand ambassador for NIKE’s initiatives.
- Ensure the store complies with all NIKE standards and guidelines.
- Lead a team responsible for efficient product receiving, inventory accuracy, and visual presentation standards.
- Ensure smooth inventory processes for a presentable sales floor that meets brand standards.
- Oversee the overall product journey in store, working alongside department leads.
- Manage monthly initiative launches.
- Utilize reporting tools for commercial decision-making.
- Achieve accurate inventory to fulfill digital orders.
- Ensure the team is equipped to deliver the highest quality athlete experience.
- Lead team engagement in NIKE Community Ambassador activities.
- Oversee hiring processes, including onboarding, in partnership with senior store leadership.
- Manage store scheduling.
- Collaborate with the store team to implement and maintain a positive NIKE culture.
- Lead by example in delivering sales floor service and bringing the consumer journey to life.
- Ensure the team is equipped with brand knowledge regarding consumer service, including digital service enablers.
- Complete specific training and share completion with athlete services.
- Use data and analytics to provide insights and partner for continuous improvement with senior store leadership.
Requirements
- Four years of customer service and/or retail experience.
- At least one year of experience in a Floor Manager function.
- Ability to coach and develop a strong team.
- Effective communicator, brand ambassador, and innovative leader.
- Demonstrated ability to apply product sales techniques.
- Flexible with scheduling and available to work retail hours, including day, evening, weekends, and/or holidays, based on department and store/company needs.
Skills
- Service focused
- Coaching
- Motivation
- Problem-solving
- Brand ambassadorship
- Visual merchandising
- Inventory management
- Sales techniques
- Data analysis
Location
- London
Work Type
- Full-time
Experience Level
- Floor Manager
Benefits
- One of the best compensation and benefits packages in the industry
- Opportunity for quarterly performance-based bonus
- Supportive team that values Diversity, Equity & Inclusion
- Generous online and in-store employee discounts
- Brand-new NIKE outfit
About the Company
- Nike Chelsea Kings Road is a pinnacle London destination for Nike Women.
- NIKE, Inc. is a company at the forefront of the sports and fashion industry.