Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Senior Auto Appraiser – Field (Northwest Austin Territory) role.
Rezi rewrites your resume against USAA's job description. Free.
Tailor your resume to this Senior Auto Appraiser – Field (Northwest Austin Territory) role.
Rezi rewrites your resume against USAA's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Senior Auto Appraiser – Field (Northwest Austin Territory) posting at USAA — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Senior Auto Appraiser – Field (Northwest Austin Territory) posting at USAA — free, in seconds.
About the Role
USAA's mission is to empower members to achieve financial security through competitive products, exceptional service, and trusted advice, aiming to be the #1 choice for the military community and their families. This field-based role in Northwest Austin, TX, involves investigating, negotiating, evaluating, and appraising vehicle damage claims for both repairable and total loss vehicles, ensuring accuracy and compliance while delivering exceptional member service.
Responsibilities
- Evaluates and appraises highly complex auto physical damage claims in accordance with contract terms, corporate guidelines, and state laws and regulations using digital tools.
- Investigates claim damages by communicating with the insured, internal claims adjusters, and third parties/vendors, potentially requiring face-to-face interactions.
- Reviews facts of loss and vehicle damage to determine subrogation opportunities and ensures all supporting physical damage documentation is in the claim.
- Demonstrates advanced knowledge of P&C insurance industry products, services, contracts, and internal processes/systems/procedures for compliance.
- Reviews claims/suppliers for fraud indicators and refers to Special Investigations Unit if applicable.
- Maintains accurate and current claim file documentation throughout the claims process for complex claims.
- Maintains high standards of productivity through effective desk management, timely follow-ups, and accurate mapping of repair plans and timelines.
- Reviews additional damage from repair facilities to complete a supplement or triage to a field provider for inspection.
- May serve as a subject matter expert for disputed claims or trials and as a resource for team members on escalated issues.
- Partners with vendors and internal business partners to facilitate the resolution of highest complexity claims, potentially involving external regulatory coordination.
- Proactively provides policyholders with information regarding coverage, repair estimates, total loss valuations, and the claims/repair process, setting appropriate expectations.
- Supports workload surges and catastrophe (CAT) response operations, including mandatory on-call dates and potential extended work hours.
- May be assigned CAT deployment travel with minimal notice during designated CATs.
- Works various types of claims, including higher complexity ones, and may be assigned additional duties as needed.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Requirements
- High School Diploma or General Equivalency Diploma.
- 2 years of auto appraising experience.
- Proficient knowledge of P&C insurance policy contracts and coverages, auto parts distribution process, and claim appraisal process and procedures.
- Advanced working knowledge of estimating losses using CCC or similar estimating platforms.
- Demonstrated written and verbal skills to communicate with members, claimants, repair facilities, and other internal and external stakeholders.
- Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
- May require the ability to operate a company vehicle within assigned territory.
- May require the ability to reach, handle, squat, bend, climb, and kneel as needed to complete inspections of damaged vehicles.
- May require the ability to work outdoors in inclement weather conditions.
- May be exposed to working in body shop and/or salvage yard environments up to 25% of the time.
- May be required to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.
- USAA does not provide visa sponsorship for this role.
Skills
- CCC estimating platforms
Location
- Northwest Austin, TX area
Work Type
- Field based
- Remote or hybrid flexibility for active-duty military spouses
Experience Level
- 2 years of auto appraising experience
Education Level
- High School Diploma or General Equivalency Diploma
Salary/Compensations
- $63,590 - $114,450
Benefits
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays
- 16 paid volunteer hours
- Various wellness programs
- Career path planning
- Continuing education
About the Company
- At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice.
- We seek to be the #1 choice for the military community and their families.
- Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members.
- Be part of what truly makes us special and impactful.
- We are proud to support active-duty military spouses.
Equal Opportunity
- USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.