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About the Role

As a Branch Ambassador, you are the heartbeat of our space, embodying our culture of outstanding hospitality. You are a relationship-builder who blends friendly, attentive service with cutting-edge digital innovation, empowering clients to reach their financial goals and representing an exceptional, human-centric experience.

Responsibilities

• Execute high-volume cash transactions, including deposits, withdrawals, and complex negotiable instrument processing, with 100% accuracy.
• Maintain a compliance-first mindset, ensuring all security, audit, BSA/AML, and federal regulatory standards are met.
• Educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments.
• Identify client needs by actively listening and pairing them with the right digital tools or banking solutions.
• Greet customers and ensure a welcoming environment.
• Balance the efficiency of a high-volume operation with the warmth of a community-focused partner.
• Support surrounding Branches as needed within a 50-mile radius, with occasional opportunities to assist other locations in the broader Region.
• Adapt to business-driven schedule adjustments.
• Attend all required training sessions.
• Lift up to 25 pounds and move/stand for extended periods of time.
• Maintain regular and consistent attendance.

Requirements

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience
• At least 6 months of cash handling experience
• Associate’s degree (Preferred)
• 2+ years of Retail or Customer-facing experience (Preferred)
• Proficient in G-Suite (Preferred)
• Strong written and oral communication skills (Preferred)
• Must be able to attend all required training sessions.
• Ability to adapt to business-driven schedule adjustments is required.
• Applicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift.
• Lifting up to 25 pounds and moving/standing for extended periods of time
• Regular and consistent attendance
• Capital One will not sponsor a new applicant for employment authorization for this position.

Skills

• Tech Fluency
• Precision and Detail
• Adaptability
• Curiosity
• G-Suite proficiency (Preferred)
• Strong written and oral communication skills (Preferred)

Location

• NYC
• New York, NY

Work Type

• Part Time
• Flexible schedule, including weekends

Experience Level

• 1 year of Retail, Sales, or Customer Service experience
• 6 months of cash handling experience
• 2+ years of Retail or Customer-facing experience (Preferred)

Education Level

• High School Diploma, GED, or Equivalent Certification
• Associate’s degree (Preferred)

Salary/Compensations

• $51,542 - $54,600 for Branch Ambassador (New York, NY)

Benefits

• Day 1 coverage for Medical, Dental, Vision and Prescriptions
• Flexible Spending Accounts
• Life and Disability Insurance
• Paid Time Off
• Education Assistance
• Matching 401(k) contribution up to 7.5%
• Paid Parental Leave
• Mental Health support
• Back-up Child or Elder Care

About the Company

• At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life.
• We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy.
• This isn't just a job—it’s work with a mission.
• We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth.
• Capital One Financial is made up of several different entities.

Equal Opportunity

• Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
• Capital One promotes a drug-free workplace.
• Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.