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About the Role

LHCS is a leading specialist passenger transport company providing quality, accessible SEND home-to-school transport services. This role leads and supports onsite office teams to uphold strong processes and procedures for efficient, safe, and high-quality service delivery. The position also involves central, senior-level duties to maintain overall compliance and operational standards.

Responsibilities

• Provide leadership, line management, coaching, and operational support to office teams.
• Oversee the employee lifecycle, including talent and performance management, training, investigations, disciplinaries, grievances, DBS compliance, and professional development.
• Maintain full Operator’s Licence, fleet, driver, and regulatory compliance.
• Monitor IT systems, managing defects, infringements, compliance issues, KPI reporting, and corrective actions.
• Lead the successful delivery of transport services across assigned business areas, ensuring contractual, operational, and service specification requirements are achieved.
• Develop and maintain strong local authority and stakeholder relationships.
• Monitor operational and financial performance, including contract profitability, invoicing, budgets, route planning, scheduling, cost efficiencies, and commercial opportunities.
• Support tender and re-tender activities, preparing documentation, identifying new opportunities, and supporting the securing of additional/ad-hoc work.
• Lead or support risk assessments, accident and incident investigations.
• Maintain up-to-date knowledge of legislation, contracts, service specifications, and industry requirements.
• Develop contingency and business continuity plans for operational challenges.
• Prepare and present monthly KPI, performance, utilisation, and opportunity reports to Senior Management and the Leadership Team.

Requirements

• Act as a named ‘Transport Manager’ on the Company’s Operators Licence, with a strong understanding of the responsibilities and compliance requirements.
• Experience in managing passenger transport services is essential, including financial understanding.
• Strong leadership and people management skills.
• Ability to motivate teams, build positive working relationships and develop genuine relationships with clients and stakeholders.
• Excellent IT skills and an ability to learn and utilise new software packages.
• Knowledge of delivering public sector services and projects by the private sector on a for profit basis.
• Strong organisational and problem-solving skills.
• Ability to manage competing priorities and ensure services are delivered efficiently and effectively.
• Full driving licence.

Skills

• Leadership
• People Management
• Coaching
• Operational Support
• Talent Management
• Performance Management
• Operator's Licence Compliance
• Fleet Management
• Driver Compliance
• Regulatory Compliance
• IT Systems Monitoring
• KPI Reporting
• Contract Management
• Stakeholder Relationship Management
• Financial Monitoring
• Budget Management
• Route Planning
• Scheduling
• Cost Efficiency Analysis
• Tender Support
• Risk Assessment
• Incident Investigation
• Legislation Knowledge
• Contingency Planning
• Business Continuity Planning
• Report Preparation
• Organisational Skills
• Problem-Solving Skills

Location

• West Norwood

Work Type

• Permanent
• Full Time

Experience Level

• Senior

Salary/Compensations

• £50,000 / year

Benefits

• Generous annual leave at 28 days PLUS bank holidays per annum.
• Enhanced family friendly policy dependent on length of service.
• Access to our Employee Assurance Programme.
• On-site parking.
• Training and development opportunities.
• Regular social functions.

About the Company

• London Hire Community Services (LHCS) are a leading specialist passenger transport company in the capital.
• Operating from several depots across London, the home counties, and beyond, LHCS provides quality, accessible SEND home-to-school transport services for children and day centre transport for vulnerable adults.
• Completing almost a million journeys every year using a range of electric vehicles, taxis, minibuses and larger midi-coaches.
• We’re proud of our excellent ‘can do’ approach to our work, as well as our ISO accreditations for quality, health and safety and environmental impact.